Microsoft
Chelsea Bagent
Hammond,LA
Summary
Dynamic professional with a proven track record in customer service excellence and cash handling, honed across roles at leading companies like Walmart. Skilled in POS systems and adept at fostering customer relationships, consistently enhancing shopping experiences. Achieved a notable increase in customer satisfaction scores by 20% through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Cashier
Cash Magic
09.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Caregiver
Leading Healthcare
10.2020 - 09.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Salesperson
Premium Wireless
04.2020 - 10.2020
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Consulted with businesses to supply accurate product and service information.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
Cashier
Dollar General Store
06.2016 - 09.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Online Personal Shopper
Walmart
04.2015 - 09.2016
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Cashier
Circle K
10.2013 - 03.2015
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Crew
McDonald's
05.2012 - 10.2013
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
N/A -
Hammond High Magnet School
Hammond, LA04.2017
Skills
- Drawer balancing
- Product Recommendations
- POS Systems
- Product restocking
- Customer Service
- Cash Register Operation
- Cash Handling
- Payment Processing
- ID Verification
- Customer Assistance
- Checkout monitoring
- Cleaning and sanitizing
- Cash handling and management
- Guest inquiries
- Credit and cash transactions
- POS system operations
- Staff Mentoring
- Customer service excellence
Software
Powerpoint
Timeline
Cashier
Cash Magic
09.2023 - Current
Caregiver
Leading Healthcare
10.2020 - 09.2023
Salesperson
Premium Wireless
04.2020 - 10.2020
Cashier
Dollar General Store
06.2016 - 09.2018
Online Personal Shopper
Walmart
04.2015 - 09.2016
Cashier
Circle K
10.2013 - 03.2015
Crew
McDonald's
05.2012 - 10.2013
N/A -
Hammond High Magnet School
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