Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Chelsea Botkin

Little Elm,TX

Summary

Dedicated worker with over 12 years of providing exceptional support and assistance to customers. Looking to leverage expertise to deliver top-notch service and contribute to the success of a new employer.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Outside Sales Representative

Groggy Dog Sportswear
04.2024 - Current
  • Created $100,000 worth of new and preexisting business within the first 9 months
  • Proactively identified customer needs and provided answers about pricing, products, and availability

Senior Representative

Southwest Airlines
08.2016 - 11.2023
  • Supported a customers with win-win solutions via phone, e-mail, and social media while maintaining top performer status with consistently low call times and positive customer feedback
  • Collaborated with cross-functional teams to achieve shared objectives and project deadlines which improved company procedures and writing resources

Counter Server

The Garage Burgers and Beer
10.2015 - 05.2016
  • Created a positive first impression with customers while exceeding cleaning expectations of restaurant standards

Team Member

McAlister’s Deli
08.2014 - 07.2015
  • Facilitated successful catering orders (150+ people) through meticulous organization and time-management skills in addition to cashier duties

Waitress/Food Expeditor

Jimmy’s Egg
08.2013 - 08.2014
  • Elevated dining experiences for large (20+ people) tables by correctly coordinating orders and special requests
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation for the entire restaurant (300 occupancy)

Education

Bachelor of Science - Psychology

Oklahoma State University
Stillwater, OK
05.2016

Skills

  • Interpersonal Communication
  • Project Management
  • Analytical Thinking
  • New Employee Onboarding and Training
  • Financial Balance
  • CRM/Salesforce
  • Data Management
  • 60 WPM

Certification

  • Lean Six Sigma Yellow Belt
  • Southwest Airlines Employee of the Month

Timeline

Outside Sales Representative

Groggy Dog Sportswear
04.2024 - Current

Senior Representative

Southwest Airlines
08.2016 - 11.2023

Counter Server

The Garage Burgers and Beer
10.2015 - 05.2016

Team Member

McAlister’s Deli
08.2014 - 07.2015

Waitress/Food Expeditor

Jimmy’s Egg
08.2013 - 08.2014

Bachelor of Science - Psychology

Oklahoma State University

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Chelsea Botkin