Chelsea Botkin
Little Elm,TX
Summary
Dedicated worker with over 12 years of providing exceptional support and assistance to customers. Looking to leverage expertise to deliver top-notch service and contribute to the success of a new employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Groggy Dog Sportswear
04.2024 - Current
- Created $100,000 worth of new and preexisting business within the first 9 months
- Proactively identified customer needs and provided answers about pricing, products, and availability
Senior Representative
Southwest Airlines
08.2016 - 11.2023
- Supported a customers with win-win solutions via phone, e-mail, and social media while maintaining top performer status with consistently low call times and positive customer feedback
- Collaborated with cross-functional teams to achieve shared objectives and project deadlines which improved company procedures and writing resources
Counter Server
The Garage Burgers and Beer
10.2015 - 05.2016
- Created a positive first impression with customers while exceeding cleaning expectations of restaurant standards
Team Member
McAlister’s Deli
08.2014 - 07.2015
- Facilitated successful catering orders (150+ people) through meticulous organization and time-management skills in addition to cashier duties
Waitress/Food Expeditor
Jimmy’s Egg
08.2013 - 08.2014
- Elevated dining experiences for large (20+ people) tables by correctly coordinating orders and special requests
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation for the entire restaurant (300 occupancy)
Education
Bachelor of Science - Psychology
Oklahoma State University
Stillwater, OK05.2016
Skills
- Interpersonal Communication
- Project Management
- Analytical Thinking
- New Employee Onboarding and Training
- Financial Balance
- CRM/Salesforce
- Data Management
- 60 WPM
Certification
- Lean Six Sigma Yellow Belt
- Southwest Airlines Employee of the Month
Timeline
Outside Sales Representative
Groggy Dog Sportswear
04.2024 - Current
Senior Representative
Southwest Airlines
08.2016 - 11.2023
Counter Server
The Garage Burgers and Beer
10.2015 - 05.2016
Team Member
McAlister’s Deli
08.2014 - 07.2015
Waitress/Food Expeditor
Jimmy’s Egg
08.2013 - 08.2014
Bachelor of Science - Psychology
Oklahoma State University
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