Chelsea Brantley
Houston,TX
Summary
Dynamic Patient Access Representative with a proven track record at Conifer Health, excelling in insurance verification and patient registration. Demonstrated strong empathy and commitment to quality care, streamlining processes to enhance patient satisfaction and reduce wait times. Skilled in HIPAA compliance and adept at navigating healthcare systems for optimal service delivery.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Conifer Health Revenue Cycle Solutions
Houston, TX
01.2023 - Current
- Facilitated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Assisted patients in navigating insurance verification procedures, enhancing overall customer satisfaction.
- Coordinated appointment scheduling and reminders to optimize patient flow and reduce wait times.
- Managed patient inquiries effectively, providing timely information and resolving issues efficiently.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Home Health Aide
Girling Home Health
Houston, TX
10.2024 - 12.2025
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
Admitting Registrar
ST Joseph Medical Center
Houston, TX
05.2021 - 09.2022
- Coordinated patient admissions, ensuring accurate data entry and documentation compliance.
- Streamlined registration processes, reducing wait times for patients and improving workflow efficiency.
- Facilitated communication between departments to enhance patient care and service delivery.
- Implemented quality control measures to verify data accuracy and maintain patient confidentiality standards.
- Collaborated with clinical teams to resolve admission discrepancies, ensuring seamless patient transitions into care services.
Education
Houston Community College
Houston, TXHigh School Diploma -
Jack Yates High School
Houston, TXSkills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Registration and admissions
Medical terminology
Healthcare systems navigation
Strong empathy
EMR
Money handling
Pre-admission requests
Timeline
Home Health Aide
Girling Home Health
10.2024 - 12.2025
Patient Access Representative
Conifer Health Revenue Cycle Solutions
01.2023 - Current
Admitting Registrar
ST Joseph Medical Center
05.2021 - 09.2022
Houston Community College
High School Diploma -
Jack Yates High School