Chelsea Bresette
Myrtle Beach,SC
Summary
Detail-oriented administrative professional with over seven years of management and clerical expertise in high-volume customer service. Strong organizational and communication skills contribute to operational efficiency and student success. Experienced in coordinating workflows, managing data systems, and training team members to enhance overall performance.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
FirstLight Home Care
10.2023 - Current
- Coordinated and managed incoming leads by contacting prospective clients, explaining company services and policies, and facilitating the client intake process to streamline client onboarding.
- Assemble, edit, retrieve, and process scheduling data using Microsoft Office and internal databases.
- Maintain electronic and manual record-keeping systems; ensure timely and accurate documentation.
- Coordinate daily task flow to ensure coverage and compliance with standards.
- Identified workflow inefficiencies and implemented process improvements that enhanced operational effectiveness.
- Managed high-volume inbound and outbound calls, directed inquiries, and clarified company policies to enhance customer understanding.
- Trained new hires by demonstrating systems and explaining procedures.
Assistant Store Manager
Fossil
10.2022 - 10.2023
- Oversaw operational reporting and team scheduling, ensuring documentation met compliance standards.
- Handled client inquiries and resolved concerns in accordance with established policies, enhancing customer satisfaction.
- Maintained organized filing systems and ensured timely completion of internal reports.
- Collaborated with team to drive sales and ensure a great customer connection.
Assistant Store Manager
Tory Burch
11.2019 - 10.2022
- Partnered with Store Manager to oversee daily operations, administrative reporting, and documentation review.
- Coordinated team workflow to ensure operational compliance and efficiency.
- Mentored team members to enhance skills and foster adherence to policies.
- Analyzed sales and operational metrics; compiled performance reports and data summaries.
- Maintained accurate records and inventory documentation to support internal reporting systems.
- Interpreted company policies to address client and employee inquiries.
Assistant Store Manager
Sprint
12.2016 - 11.2019
- Managed high call volume and in-person customer inquiries, ensuring prompt and effective resolution of customer issues.
- Trained and supervised staff, coordinating workflow and establishing performance standards to enhance team effectiveness.
- Ensured compliance with company policies, safety standards, and procedures.
- Maintained confidential customer records and processed documentation accurately to support compliance and customer trust.
- Assisted with operational reporting and administrative functions.
Education
Bachelor of Science - Criminal Justice
Horry Georgetown Technical College
Conway, SC05-2028
High School Diploma -
Kennett High School
North Conway, NH06-2009
Skills
- Scheduling proficiency
- Appointment management
- Workflow coordination
- Electronic recordkeeping
- Data entry
- Collaborative scheduling
- Detail-oriented
- Accuracy
- Productivity
- Customer service
- Management
- Interpreting policies
- Manual recordkeeping
- Fast-paced environments
- Remote work
- Team-based settings
- Confidentiality
Accomplishments
Phi Theta Kappa Honor Society
Timeline
Scheduling Coordinator
FirstLight Home Care
10.2023 - Current
Assistant Store Manager
Fossil
10.2022 - 10.2023
Assistant Store Manager
Tory Burch
11.2019 - 10.2022
Assistant Store Manager
Sprint
12.2016 - 11.2019
Bachelor of Science - Criminal Justice
Horry Georgetown Technical College
High School Diploma -
Kennett High School