Chelsea Bromeyer
Charlotte,NC
Summary
Professional with strong background in client services, adept at building and maintaining relationships to drive client satisfaction and business success. Reliable team player with focus on collaboration, adaptability, and achieving measurable results. Skilled in conflict resolution, project management, and strategic planning, consistently delivering high-quality outcomes. Known for effective communication, problem-solving, and proactive approach to evolving client needs.
Overview
6
6
years of professional experience
Work History
Client Services Manager (CSM)
Charter Communications, Spectrum
11.2021 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with existing clients.
- Served as a liaison between clients and internal departments such as sales, production, and finance to ensure seamless communication and project execution.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Conducted regular account reviews with clients, identifying areas of improvement that led to enhanced service delivery.
Client Services Account Coordinator
Charter Communications, Spectrum
05.2020 - 11.2021
- Collaborated with internal teams to develop customized solutions for clients, resulting in improved service offerings.
- Reduced errors in order entry by implementing a thorough verification process before submitting orders.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Client Services Representative
Charter Communications, Spectrum
07.2019 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC05-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Time management
- Proficient in the following: ICOMS, CSG, Salesforce, Excel
Accomplishments
- Won Quarter 4 Charter Achievement award in 2020.
Timeline
Client Services Manager (CSM)
Charter Communications, Spectrum
11.2021 - Current
Client Services Account Coordinator
Charter Communications, Spectrum
05.2020 - 11.2021
Client Services Representative
Charter Communications, Spectrum
07.2019 - 05.2020
Associate of Arts -
Central Piedmont Community College
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