Chelsea Brown
Bethany,OK
Summary
Highly organized and dependable candidate with effective prioritization and a positive attitude. Demonstrates a strong willingness to assume extra responsibilities to achieve team goals. Authorized to work in the US for any employer, enabling seamless integration into any professional environment.
Overview
5
5
years of professional experience
Work History
Tax Coordinator
Paycom
06.2024 - Current
- Coordinate tasks to achieve project objectives.
- Developed trust-driven relationships with clientele.
- Managed systematic organization of information.
- Managed various clients' account activities.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
Tax Support Specialist
Paycom
10.2022 - Current
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Resolved discrepancies in client returns by meticulously reviewing financial data and collaborating with appropriate parties for clarification when necessary
- Provided professional services and support in a dynamic work environment
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Worked well in a team setting, providing support and guidance
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Proven ability to learn quickly and adapt to new situations
- Applied effective time management techniques to meet tight deadlines
- Learned and adapted quickly to new technology and software applications
- Cultivated interpersonal skills by building positive relationships with others
- Supported teammates during peak workload times, fostering a positive work environment that encouraged collaboration and mutual success among team members
Customer Service Rep
Central Park Dog Daycare
11.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally
- Assisted customers with account set-up, enabling smooth transitions into using the company's products or services
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Trained new personnel regarding company operations, policies and services
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
Receptionist
The Spa at 10 North
09.2019 - 03.2020
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Corresponded with clients through email, telephone, or postal mail
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes
- Restocked supplies and submitted purchase orders to maintain stock levels
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Responded to inquiries from callers seeking information
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
Education
High School Diploma - undefined
Frederick A. Douglass High School
Oklahoma City, OK05.2015
Skills
- Detailing
- Clerical
- Multi-line
- Client relations
- Microsoft Word
- Filing
- Administrative Experience
- Organizational abilities
- Customer Service Skills
- Calendar Management
- Data Analysis
- Microsoft Outlook
- Auditing Abilities
- Time Management
- Scheduling
- Filing System Management
- Account Auditing
- Tax Experience
- MS Office
- Administrative support
Timeline
Tax Coordinator
Paycom
06.2024 - Current
Tax Support Specialist
Paycom
10.2022 - Current
Customer Service Rep
Central Park Dog Daycare
11.2021 - 10.2022
Receptionist
The Spa at 10 North
09.2019 - 03.2020
High School Diploma - undefined
Frederick A. Douglass High School
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