Chelsea Brown
Dorchester,SC
Summary
Dynamic professional with a proven track record at McDonald's, excelling in operations management and customer service. Enhanced team productivity by implementing workflow improvements and fostering a positive work environment. Skilled in problem-solving and CRM, consistently achieving high customer satisfaction and retention. Successfully increased foot traffic through strategic marketing initiatives.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Mcdonalds
08.2023 - Current
- Assisted in daily operations, ensuring compliance with food safety standards and protocols.
- Trained new employees on customer service techniques and operational procedures.
- Monitored inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented efficiency improvements in workflow processes, enhancing team productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Assembly Line Production Worker
Husqvarna
07.2018 - 06.2023
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality checks on finished products for adherence to standards.
- Assisted in troubleshooting equipment malfunctions to minimize downtime.
- Collaborated with team members to optimize workflow and improve productivity.
- Maintained cleanliness and organization of the work area to promote safety.
- Followed safety protocols and guidelines during all production processes.
- Reported production issues to supervisors for timely resolution and process enhancement.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
Customer Service Representative
Capital One
Remote
06.2014 - 04.2018
- Assisted customers with account inquiries and service requests, ensuring timely resolutions.
- Processed transactions efficiently using Capital One's CRM system to enhance customer experience.
- Collaborated with team members to improve response times and streamline processes for service delivery.
- Resolved customer complaints by identifying issues and providing effective solutions, enhancing satisfaction levels.
- Conducted follow-up communications to ensure ongoing customer satisfaction and retention strategies were met.
- Maintained accurate records of customer interactions in compliance with company policies and regulations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Order Picker
Gildan Activewear Distribution
Charleston, SC
11.2012 - 04.2014
- Operated material handling equipment to efficiently pick orders for shipment.
- Ensured accurate labeling and documentation of products prior to dispatch.
- Maintained inventory accuracy through regular cycle counts and stock checks.
- Collaborated with team members to optimize workflow and reduce processing time.
- Followed safety protocols and maintained clean work environment at all times.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Utilized warehouse management system to track order status and inventory levels.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
Education
Associate of Business Administration -
DeVry University
Olin, NCCulinary Arts -
Auguste Escoffier School of Culinary Arts
Orlando, FL01.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Team building
- Operations management
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Multitasking
- Active listening
Timeline
Assistant Manager
Mcdonalds
08.2023 - Current
Assembly Line Production Worker
Husqvarna
07.2018 - 06.2023
Customer Service Representative
Capital One
06.2014 - 04.2018
Order Picker
Gildan Activewear Distribution
11.2012 - 04.2014
Associate of Business Administration -
DeVry University
Culinary Arts -
Auguste Escoffier School of Culinary Arts