Chelsea Burgess
Haltom City
Summary
- 23+ years of progressive retail leadership experience.
- Successfully promoted through multiple leadership roles across several national retailers.
- Extensive experience managing payroll, staffing, inventory, merchandising, and store profitability.
- Proven history of coaching and developing associates into leadership positions.
- Experienced leading large seasonal resets, freight operations, and inventory execution.
- Strong record of improving operational efficiency while maintaining excellent customer service standards.
Overview
25
25
years of professional experience
Work History
Store Manager
Michaels Stores
Fort Worth, TX
03.2023 - Current
- Lead all aspects of daily store operations, ensuring achievement of sales, service, and operational goals.
- Manage hiring, onboarding, coaching, scheduling, and performance management for store associates and leadership team.
- Drive execution of merchandising plans, inventory accuracy, replenishment, and seasonal transitions.
- Analyze business metrics to improve productivity, customer satisfaction, and profitability.
- Ensure compliance with company safety standards, operational procedures, and loss prevention initiatives.
- Build an engaged team culture through recognition, accountability, and leadership development.
Assistant Store Manager
Michaels Stores Inc
Keller, TX
02.2022 - 03.2023
- Supported store manager in overseeing daily operations and achieving sales objectives.
- Led merchandising, inventory management, freight processing, and customer service initiatives.
- Assisted with recruiting, coaching, and developing associates.
Merchandise Manager
Michaels Stores Inc
Hurst, TX
01.2021 - 02.2022
- Managed inventory flow, merchandising standards, truck unloads, and replenishment execution.
- Improved product presentation and maintained high operational standards.
- Coordinated large seasonal transitions while minimizing disruption to store operations.
Print & Marketing Sales Manager
Staples
Southlake, TX
01.2020 - 01.2021
- Led sales team to exceed revenue goals through consultative selling and exceptional customer service.
- Managed staffing, scheduling, and associate development.
- Established strong relationships with key clients, enhancing customer loyalty and retention rates.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Acting Store Manager / Assistant Store Manager
Office Depot Inc
Fort Worth, TX
09.2015 - 01.2020
- Directed daily operations in a high-volume retail environment.
- Oversaw sales performance, inventory, staffing, payroll, and customer satisfaction.
- Trained and mentored associates into leadership roles.
- Managed store operations during periods serving as acting store manager.
Store Manager/Assistant Manager/Front End Manager
At Home (Formally Garden Ridge)
North Richland Hills, TX
03.2011 - 09.2015
- Managed store operations, staffing, inventory, merchandising, and financial performance.
- Improved customer satisfaction through strong leadership and operational consistency.
- Developed leaders through coaching and performance management.
Assistant Store Manager
Party City
Hurst, TX
04.2010 - 03.2011
- Supervised front-end operations and customer service.
- Assisted with merchandising, scheduling, and inventory management.
Team Leader / Department Specialist
Target
Burleson, TX
08.2005 - 04.2010
- Led multiple departments, ensuring high standards in merchandising and operational performance.
- Coordinated planograms and inventory management to enhance customer service initiatives.
- Led team in achieving operational goals through effective communication and collaboration.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Mentored team members, fostering skill development and promoting a positive work environment.
- Led team in achieving operational goals through effective communication and collaboration.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Mentored team members, fostering skill development and promoting a positive work environment.
- Led team in achieving operational goals through effective communication and collaboration.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Mentored team members, fostering skill development and promoting a positive work environment.
Customer Service Manager / Cashier
Toys "R" Us
Hurst, TX
07.2001 - 08.2005
- Began retail career providing exceptional customer service.
- Advanced into customer service leadership responsibilities.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TXSkills
- Store Operations Management
- Sales & Profit Growth
- Team Leadership & Coaching
- Hiring & Talent Development
- Performance Management
- Customer Experience
- Inventory Management
- Merchandising Execution
- Operational Excellence
- Budget & Payroll Management
- Loss Prevention
- Safety Compliance
- Strategic Planning
- Conflict Resolution
- Change Management
Timeline
Store Manager
Michaels Stores
03.2023 - Current
Assistant Store Manager
Michaels Stores Inc
02.2022 - 03.2023
Merchandise Manager
Michaels Stores Inc
01.2021 - 02.2022
Print & Marketing Sales Manager
Staples
01.2020 - 01.2021
Acting Store Manager / Assistant Store Manager
Office Depot Inc
09.2015 - 01.2020
Store Manager/Assistant Manager/Front End Manager
At Home (Formally Garden Ridge)
03.2011 - 09.2015
Assistant Store Manager
Party City
04.2010 - 03.2011
Team Leader / Department Specialist
Target
08.2005 - 04.2010
Customer Service Manager / Cashier
Toys "R" Us
07.2001 - 08.2005
Associate of Arts -
Tarrant County College