Stephen Ero
Irwin,PA
Summary
Dependable and hardworking professional with a proven track record in fast-paced, hands-on environments. Strong background in team support and daily operations, consistently maintaining high standards of efficiency and organization. Recognized for reliability, keen attention to detail, and a rapid ability to master new tasks. Eager to contribute skills in an entry-level assembler or hands-on role that offers opportunities for growth and development.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Sheetz
Pittsburgh, PA
01.2021 - Current
- Led team in daily operations to enhance customer service and operational efficiency.
- Implemented inventory management procedures to reduce stock discrepancies and optimize product availability.
- Monitored sales performance, identifying trends to strategize promotional efforts and boost revenue.
- Collaborated with management on store layout redesign, enhancing customer flow and experience.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for staff and customers.
Supervisor
Sheetz
New Stanton, PA
01.2019 - 01.2021
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
General Manager
Planet Fitness
North Versailles, PA
01.2018 - 01.2019
- Maintained facility cleanliness, equipment organization, and safety standards
- Performed routine inspections and ensured equipment was functioning properly
- Assisted with setup, upkeep, and daily operational tasks
- Worked in a physically active, fast-paced environment
- Resolved issues efficiently to maintain smooth operations
Assistant Manager
Planet Fitness
North Versailles, PA
01.2017 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Team Member
Planet Fitness
North Versailles, PA
01.2016 - 01.2017
- Collaborated with team members to execute daily operational tasks efficiently and effectively.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Analyzed feedback to identify areas for improvement, driving enhancements in service delivery.
Education
Accounting
Indiana University of Pennsylvania
IndianaGeneral Studies
Community College of Allegheny County
Monroeville, PAHigh School Diploma - undefined
Woodland Hills High School
01-2013
Skills
- Team leadership
- Customer service
- Decision-making
- Team motivation
- Staff supervision
- Conflict resolution
Timeline
Assistant Manager
Sheetz
01.2021 - Current
Supervisor
Sheetz
01.2019 - 01.2021
General Manager
Planet Fitness
01.2018 - 01.2019
Assistant Manager
Planet Fitness
01.2017 - 01.2018
Team Member
Planet Fitness
01.2016 - 01.2017
High School Diploma - undefined
Woodland Hills High School
Accounting
Indiana University of Pennsylvania
General Studies
Community College of Allegheny County