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Chelsea Burke
Underwriter
Covington,GA
Summary
Meticulous Underwriting Service Assistant with proven expertise in policy analysis, data accuracy, and workflow efficiency. Specializes in ensuring compliance and accuracy in insurance transactions. Committed to facilitating timely claims resolution while adhering to regulatory standards and maintaining documentation integrity.
Overview
13
13
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Dunwoody, GA
04.2024 - Current
- Reviewed and validated policy documentation for accuracy and compliance, supporting efficient underwriting operations
- Reviewed and evaluated applications for accuracy and completeness
- Processed high volumes of insurance data while maintaining attention to detail and meeting deadlines
- Applied knowledge of policy terms and coverage to support accurate insurance transactions
- Collaborated with cross-functional teams to resolve documentation issues, ensuring timely and accurate policy handling
- Entered and updated data accurately into company systems
- Maintained strict adherence to regulatory requirements and data confidentiality standards
- Delivered customer support, improving satisfaction and retention through effective issue resolution
- Provided technical assistance to end-users for troubleshooting issues
- Engaged in collaborative efforts with team members to achieve project goals
- Processed insurance applications, ensuring compliance with underwriting guidelines and accuracy of information.
- Analyzed financial documents to assess applicant creditworthiness and underwriting compliance standards.
Driver Examiner
GA Department of Driver Services
Covington, GA
01.2023 - 03.2024
- Maintained accurate records of driver performance and service quality, supporting departmental evaluations.
- Trained new drivers on safety protocols and operational procedures, improving adherence to standards.
- Stayed up-to-date on Georgia laws and licensing requirements to complete accurate and efficient reviews.
- Created and verified applicant documents in GADDS database, ensuring data integrity for licensing processes.
- Ensured accuracy of applicant information by confirming identity with official documents. and government issued documentation
Data Entry
DG Solutions
Conyers, GA
02.2022 - 01.2023
- Ensured data accuracy through systematic validation processes
- Updated, entered, and verified applications and documents for compliance and completeness
- Reduced medical errors by implementing standardized processes for clinical documentation and data entry.
- Retrieved data and created backups to maintain data integrity and accessibility
- Organizing and maintaining records
- Executed high-speed typing to ensure timely completion of tasks.
- Using data management tools and software
Front Office Assistant
Smart Tees
Decatur, GA
08.2019 - 02.2022
- Resolved customer inquiries to enhance service satisfaction
- Organized customer records for efficient retrieval and management
- Managed supply orders for stock replenishment
- Ensured availability of merchandise
- Coordinated logistics for timely package distribution
- Processing orders
- Creating spreadsheets and invoices
Cashier
Wendy’s
Conyers, GA
05.2013 - 01.2020
- Promoted promotional offers, boosting customer engagement
- Developed extensive product knowledge to enhance customer assistance
- Processing debit credit and cash
- Programmed POS systems for streamlined transaction processing
Education
No Degree - Biology
Clayton State University
Morrow, GA08-2024
High School Diploma -
Newton High School
Covington05-2015
Skills
- Data management
- Data entry/ processing
- Document review
- Policy analysis
- Computer applications knowledge
- Office software
- Analytical thinking
- Problem solving
- Communication
- Organizational skills
- Time management
- Collaboration techniques
- Customer service/support
- Collaboration techniques
Accomplishments
- Assisted supervising team of 20 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Underwriting Service Assistant
State Farm
04.2024 - Current
Driver Examiner
GA Department of Driver Services
01.2023 - 03.2024
Data Entry
DG Solutions
02.2022 - 01.2023
Front Office Assistant
Smart Tees
08.2019 - 02.2022
Cashier
Wendy’s
05.2013 - 01.2020
No Degree - Biology
Clayton State University
High School Diploma -
Newton High School
AWARDS AND ACKNOWLEDGEMENTS
Trainer promotion, Team Lead promotion
(5) Good Act Awards
Any time an employee assist another employee, or completes any act to accomplish a goal within their team or outside their team they receive a good act award.