Chelsea Carlin

• Analyzed organizational processes and daily operations to identify opportunities for efficiency, cost savings, and workflow improvements, implementing best practices to enhance operational performance.

• Oversaw facility operations across four locations, coordinating maintenance, managing repairs, controlling inventory, and ensuring operational compliance.

• Liaised with external vendors, negotiated contracts, managed service provider relationships, and ensured delivery of cost-effective, high-quality services.

• Lead organizational safety and risk management initiatives across four locations by implementing and enforcing comprehensive safety programs, policies, and training in partnership with external safety consultants.

• Conduct regular safety audits, workplace inspections, incident investigations, and corrective action follow-ups to maintain compliance and mitigate organizational risk.

• Developed a culture of safety accountability through employee training, compliance monitoring, and continuous program enhancements, contributing to a reduction of more than 20 annual workers' compensation claims to zero claims within one year.

• Oversee workers' compensation administration, serving as the primary point of contact for workplace injuries, ensuring timely reporting, regulatory compliance, claim management, and accurate recordkeeping.

• Administer employee benefits programs, including health insurance, retirement plans, leave administration, and open enrollment processes, while providing ongoing employee support and guidance.

• Supported portfolio of 500+ travel nurses through assignment lifecycle from job submission to completion.
• Partnered with hospital staffing representatives and internal managers to coordinate candidate submissions.
• Oversaw workflows for pods of 5–8 managers and 15+ coordinators, ensuring smooth service continuity.
• Served as primary backup for account managers, managing client communication and issue resolution.
• Acted as key contact for nurses during assignments, addressing contract inquiries and coordinating extensions.
• Coordinated high-volume communications across channels, prioritizing urgent requests to consistently meet service-level expectations.
• Utilized Salesforce CRM, Microsoft Office Suite, SharePoint, Adobe Acrobat, and Canva to manage account data, reporting, communication, and workflow documentation
• Developed training materials and standard operating procedures to enhance onboarding consistency.
• Mentored account coordinators, sharing expertise on management processes to enhance team knowledge and support.

• Provided compassionate and skilled care to hospitalized patients, including pre-operative and post-operative monitoring, medication administration, and recovery support.
• Assisted in a variety of specialized surgeries, preparing surgical suites, maintaining sterile technique, and supporting veterinarians during procedures.
• Performed routine and advanced diagnostic procedures, including collecting blood, urine, and fecal samples; running in-house lab tests; and preparing specimens for external laboratories.
• Monitored patient vitals and documented clinical observations, communicating changes in condition to veterinary team for timely interventions.
• Collaborated with multidisciplinary medical team, including internists, surgeons, and critical care specialists, enhancing quality of patient care.
• Trained and mentored new staff and veterinary assistants, fostering teamwork, accountability, and continued learning.
• Played an active leadership role by delegating tasks effectively, supporting hospital operations, and ensuring adherence to safety and care protocols in a fast-paced environment.