Chelsea Christian
Casper,WY
Summary
Dynamic Shift Supervisor at Starbucks with expertise in cash handling and employee training. Proven track record in optimizing inventory management and enhancing customer satisfaction through effective team leadership. Skilled in strategic planning and fostering a collaborative work environment, resulting in improved service efficiency and team productivity.
Overview
2027
2027
years of professional experience
Work History
Shift Supervisor
Starbucks
Casper, WY
2013 - Current
- Supervised daily operations, ensuring adherence to company standards and quality control.
- Trained and mentored team members on customer service best practices and operational procedures.
- Managed inventory levels, conducting regular audits to minimize waste and optimize stock management.
- Implemented training programs for new hires, enhancing team productivity and service efficiency.
- Resolved customer complaints promptly, fostering positive relationships and enhancing customer satisfaction.
- Monitored cash handling procedures, ensuring accuracy in transactions and security protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
Barista
Starbucks
Casper, WY
07.2011 - 2013
- Prepared and served coffee beverages following standardized recipes.
- Operated espresso machines and other brewing equipment efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Engaged with customers to provide exceptional service and address inquiries.
- Assisted in training new team members on beverage preparation techniques.
- Collaborated with team members to streamline service during peak hours.
- Handled cash register transactions accurately, ensuring balanced till at end of shift.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Sales Associate
Hancockfabrics
Casper, WY
2009 - 07.2011
- Facilitated customer product selection and provided tailored product recommendations.
- Maintained clean and safe shopping environments to enhance customer experience.
- Facilitated customer transactions at registers with efficiency and accuracy.
- Executed closing tasks to ensure timely project completion.
Education
High School Diploma -
NCHS
Casper, WY05-2011
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Inventory control and record keeping
- Strategic planning
- Inventory management
Timeline
Barista
Starbucks
07.2011 - 2013
Shift Supervisor
Starbucks
2013 - Current
Sales Associate
Hancockfabrics
2009 - 07.2011
High School Diploma -
NCHS