Chelsea Cross
Louisville,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Representative
GE Appliances/Haier
Louisville, KY
08.2021 - Current
- Communicated with clients to identify and resolve outstanding payments, and account needs.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Used accounting software to reconcile accounts, track income and generate aging reports.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Customer Service Representative
Spectrum
Louisville, KY
10.2018 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Performed tests of functionality, security and performance on different devices.
Early Childhood Teacher
Bright Horizons
Louisville, KY
01.2016 - 10.2018
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted sensory development by providing access to different textures.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Fostered reasoning and problem solving through active exploration games and activities.
Survey Interviewer
Stone Research Services
Bloomington, In.
11.2014 - 01.2016
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Performed data entry, electronic data collection and tracing to support consumer brand research.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
Education
Associate of Science - Respiratory Therapy
Jefferson Community & Technical College
Louisville, KYHigh School Diploma -
Spencer County High School
Taylorsville, KYSkills
- Professional telephone demeanor
- Multi-line phone talent
- Technical issues analysis
- Desktop support
- Customer Complaint Resolution
- Microsoft Office Specialist (MOS) Expert
- Data Entry and 10-Key
- Proactive and Self-Motivated
Timeline
Accounts Receivable Representative
GE Appliances/Haier
08.2021 - Current
Customer Service Representative
Spectrum
10.2018 - 01.2021
Early Childhood Teacher
Bright Horizons
01.2016 - 10.2018
Survey Interviewer
Stone Research Services
11.2014 - 01.2016
Associate of Science - Respiratory Therapy
Jefferson Community & Technical College
High School Diploma -
Spencer County High School
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