Chelsea Cross
Louisville,KY
Summary
An organized and motivated individual with several years' experience in financial services and customer care across diverse industries. Proven to improve workflow efficiencies while maintaining high standards in service. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Representative
GE Appliances/Haier
Louisville, KY
08.2021 - Current
- Communicate with clients to identify and resolve outstanding payments, and account needs.
- Identify, research, and resolve discrepancies in customer accounts to maintain system accuracy and currency.
- Review accounts on monthly basis to assess aging and pursue collection of funds.
- Process incoming payments in compliance with financial policies and procedures.
- Maintain accurate records of collections, deposits, and account reconciliations.
- Coordinate with sales, order management, and other departments to resolve billing issues.
- Conduct periodic reviews of Accounts Receivable Aging report for accuracy.
Customer Service Representative
Spectrum
Louisville, KY
10.2018 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Performed tests of functionality, security and performance on different devices.
Early Childhood Teacher
Bright Horizons
Louisville, KY
01.2016 - 10.2018
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted sensory development by providing access to different textures.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Fostered reasoning and problem solving through active exploration games and activities.
Survey Interviewer
Stone Research Services
Bloomington, In.
11.2014 - 01.2016
- Conducted in-depth telephone interviews with survey participants, asking questions related to research topics.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Performed data entry, electronic data collection and tracing to support consumer brand research.
- Participated in training sessions to stay current on best practices for conducting interviews and collecting survey data.
- Followed up with non-respondents via phone calls or emails in order to maximize response rate for surveys.
- Reviewed collected data obtained from interviews for completeness and accuracy.
Education
Associate of Science - Respiratory Therapy
Jefferson Community & Technical College
High School Diploma -
Spencer County High School
Skills
- Professional telephone demeanor
- Verbal Communication
- Technical issues analysis
- Desktop support
- Microsoft Office Specialist (MOS) Expert
- Data Entry and 10-Key
- Bill processing
- Credit and collections
- Microsoft Excel
- Multitasking
- Payment management and negotiations
- Proactive and Self-Motivated
Timeline
Accounts Receivable Representative
GE Appliances/Haier
08.2021 - Current
Customer Service Representative
Spectrum
10.2018 - 01.2021
Early Childhood Teacher
Bright Horizons
01.2016 - 10.2018
Survey Interviewer
Stone Research Services
11.2014 - 01.2016
Associate of Science - Respiratory Therapy
Jefferson Community & Technical College
High School Diploma -
Spencer County High School
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