Chelsea Delgado
Austin,TX
Summary
Customer-oriented Breakfast Store Manager offering over 11 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Breakfast Manager
Bill Miller Barbecue
Austin, TX
06.2013 - Current
- Deliver excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Process daily paperwork, balance register drawers, produced staffing schedules and prepared deposits.
- Strengthen work flow productivity by hiring, managing and developing top talent.
- Resolve customer problems by investigating issues, answering questions and building rapport.
- Prioritize sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improve store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversee all store operations while generating $350,000.00 in monthly sales.
- Monitorsupplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Boostsales by an 8% gain (up by $30,000.00/per month) by cultivating customer rapport and delivering superior customer service.
Education
Medical Assistant Degree - Medical Assistant
The College of Health Care Professions
Austin, TX12-2022
High School Diploma -
Byron P Steele Ii High School
Schertz, TX06.2014
Skills
- Store opening and closing procedures
- Store operations oversight
- Employee supervision and motivation
- Environmental and City market knowledge
- Operational budgeting
- Staff training and development
- Team-oriented
- MS Office proficient
- Recruiting and hiring
- Cross-functional team management
Accomplishments
- Awarded "Top Breakfast sales manager of the year" in 2019.
Timeline
Breakfast Manager
Bill Miller Barbecue
06.2013 - Current
Medical Assistant Degree - Medical Assistant
The College of Health Care Professions
High School Diploma -
Byron P Steele Ii High School
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