Chelsea DeRoche
Chandler,United States
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
7
7
years of professional experience
Work History
Recruiter
Prospect Airport Services
10.2023 - Current
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
HR Assistant
SDB Contracting Services
03.2019 - 03.2023
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
Customer Service Representative
Centene, Superior Health Services
01.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Human Resources Development
Chandler Gilbert Community College
Chandler, AZ05.2022
High School Diploma -
Basha High School
Chandler, AZ05.2013
Skills
- Clerical Support
- SAP HR
- Workstation Design
- Advertising Techniques
- HR Policies
- Employee Recruitment
- HR Project Management
- Termination Procedures
Timeline
Recruiter
Prospect Airport Services
10.2023 - Current
HR Assistant
SDB Contracting Services
03.2019 - 03.2023
Customer Service Representative
Centene, Superior Health Services
01.2017 - 01.2019
Associate of Arts - Human Resources Development
Chandler Gilbert Community College
High School Diploma -
Basha High School
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