Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chelsea De Rock

Philadelphia,PA

Summary

At CVS Health, I spearheaded initiatives that significantly enhanced pharmacy operations, training teams to exceed compliance standards and improve patient care efficiency. My leadership, underscored by excellent time management and problem-solving skills, resulted in a notable increase in customer satisfaction and staff performance metrics. I'm an experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the Field Training Coordinator position. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional training and mentoring to current and new staff.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

CVS Health
03.2021 - Current
  • Enhanced team efficiency by training and supervising pharmacy technicians, ensuring adherence to protocols and procedures.
  • Ensured proper storage of medications according to manufacturer guidelines, maintaining drug quality and efficacy.
  • Provided compassionate assistance to patients facing financial difficulties, working with them to explore available resources and payment options.
  • Maintained a safe work environment by enforcing strict compliance with federal and state regulations, minimizing risk of errors.
  • Assisted District Leader in pharmacy Inventories, flu clinics, and various pharmacy tasks.
  • Provided ongoing coaching and mentoring to pharmacy staff members, fostering a culture of continuous learning and growth.

Lead Healthcare Concierge

Aetna, CVS Health
09.2019 - 03.2021
  • Acted as an in-store liaison between CVS Pharmacy and Aetna while promoting the benefits of CVS Health.
  • Trained and mentored new Healthcare Concierges as they grew within their new roles.
  • Partnered with colleagues to develop targeted sales pitches that emphasized product features and benefits, resulting in increased adoption rates.
  • Assisted in the creation of promotional materials such as brochures, flyers, and digital content to support marketing efforts.
  • Supported employee growth by developing targeted skill-building programs for various roles within Division 2 Healthcare Concierge staff.
  • Enhanced patient satisfaction by effectively managing and coordinating DME services.
  • Facilitated communication between clinical staff and equipment suppliers, streamlining the ordering process for greater efficiency.
  • Coordinated with healthcare professionals to assess patient needs and recommend appropriate medical equipment solutions.
  • Assisted in the hiring process by analyzing workforce requirements and providing input on candidate selection for optimal team composition.

Lead Pharmacy Technician

CVS HEALTH
07.2016 - 09.2019
  • Supervised ten pharmacy technicians and coordinated day-to-day assignments.
  • Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
  • Developed standard operating procedures for common technician tasks, resulting in more consistent work performance across the team.
  • Provided support during high-volume periods by stepping into various roles as needed, ensuring seamless pharmacy operations.
  • Balanced the needs of both employees and customers by creating fair and manageable schedules that ensured consistent service quality.
  • Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
  • Increased customer satisfaction by promptly addressing concerns and providing compassionate assistance during their visit.

OJT Coach

CVS Health
07.2016 - 09.2019
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Provided timely training for new hires, ensuring a consistent level of expertise among all aspects CVS has to offer.
  • Collaborated with management to identify areas requiring improvement, developing targeted training interventions as a result.
  • Contributed to employee retention by creating a supportive learning environment where staff felt valued.
  • Provided ongoing coaching and mentoring to pharmacy staff members, fostering a culture of continuous learning and growth.

Pharmacy Inventory Specialist

CVS HEALTH
10.2014 - 07.2016
  • Reduced expired or damaged medications waste by closely monitoring expiration dates and promptly removing items as needed.
  • Increased staff awareness of proper medication handling protocols through regular training sessions and communication updates on relevant guidelines changes.
  • Maintained comprehensive documentation of all inventory-related activities, supporting audit readiness and regulatory compliance requirements.
  • Supported patient care by maintaining adequate stock levels of critical medications, avoiding potential shortages or delays in treatment.

Education

High School Diploma -

Millville Senior High School
Millville, NJ
05.2012

Skills

Friendly, Positive Attitude

Excellent Time Management

Problem-Solving Skills

Teamwork and Collaboration

Dependable and Responsible

Coaching and Mentoring

Multitasking Abilities

Flexible and Adaptable

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Lead Pharmacy Technician

CVS Health
03.2021 - Current

Lead Healthcare Concierge

Aetna, CVS Health
09.2019 - 03.2021

Lead Pharmacy Technician

CVS HEALTH
07.2016 - 09.2019

OJT Coach

CVS Health
07.2016 - 09.2019

Pharmacy Inventory Specialist

CVS HEALTH
10.2014 - 07.2016

High School Diploma -

Millville Senior High School

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Chelsea De Rock