Chelsea Dukes
Pinehurst,North Carolina
Summary
As a Master's student with a focus on hospitality, leadership, and municipal operations, I bring comprehensive experience from diverse internships. My recent internship with the Village of Pinehurst provided me with in-depth knowledge of community engagement and municipal administration. Prior to this, my internship at Pinehurst Country Club allowed me to hone my skills in hospitality management, team leadership, and organizational culture. My background demonstrates a proven ability to manage projects, foster professional relationships, and contribute effectively to team success. I am now seeking to leverage my academic expertise and practical experience in a challenging and growth-oriented role.
Overview
8
8
years of professional experience
Work History
Sales Associate
Pinehurst Country Club
Pinehurst , N.C.
2021.03 - Current
- Drive sales growth and client satisfaction through personalized service, strategic upselling, and proactive problem-solving.
- Contribute to seamless event planning and execution, enhancing member experiences and fostering a vibrant club atmosphere.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Performance Analyst Intern
Village of Pinehurst
Pinehurst
2024.05 - 2024.07
- Analyzed key performance indicators (KPIs) to drive continuous improvement strategies.
- Hired to give local insights into local government operations.
- Helped implement a new performance management system.
- Proposed creative solutions to longstanding challenges, leveraging data insights to drive positive change in organizational processes.
- Assisted in the preparation of reports, presentations, and correspondence.
- Provided administrative support to the senior management team.
- Proofread documents prior to distribution to ensure the accuracy of content.
- Entered data into databases accurately and efficiently.
- Generated weekly progress reports summarizing tasks completed during the week.
Pinehurst Country Club Intern
Pinehurst Country Club
Pinehurst
2023.05 - 2024.07
- Gained hands-on experience in customer service, resolving inquiries, and ensuring a positive guest experience
- Participated in daily operations of the hospitality venue
- Collaborated with team members to brainstorm and implement improvements in service delivery.
Sales Associate
Hallmark
Aberdeen , N.C.
2017.01 - 2018.12
- Implemented creative strategies to up-sell and cross-sell Hallmark's unique products to customers, showcasing the value and sentiment behind each item in order to drive sales and enhance customer satisfaction.
- Assisted customers with product selection, sizing, and styling.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Answered incoming telephone calls to provide store, product, and service information.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Masters of Public Administration -
University of North Carolina at Chapel Hill
Chapel Hill, NC09.2024
Bachelors in Political Science -
University of North Carolina at Chapel Hill
Chapel Hill, NC12.2020
Minor in Art History -
University of North Carolina at Chapel Hill
Chapel Hill, NC12.2020
Skills
- Time Management
- Data Analysis
- Critical Thinking
- Bilingual
- Relationship Building
- Planning and Coordination
- Administrative Tasks
- Team Collaboration
- Administrative Support
- Multitasking Abilities
- Payment Processing
- EXCEL
- Detail-Oriented
- Customer Service
- Creativity
- Problem-Solving
- Adaptability
- Office Management
- Mail Handling
- Multi-Line Telephone Systems
Languages
- English
- Spanish
References
- Matthew McKirahan, Village of Pinehurst, 252-801-8620
- Leah Montague, Pinehurst Country Club, Imontague2018@gmail.com, 602-405-7902
- Paul Holmes, Pinehurst Country Club, Paul.Holmes@pinehurst.com
- Ashleigh Thompson, Village of Pinehurst, 910-420-1639
- Kristin Bunton, Village of Pinehurst, 910-295-8645
Timeline
Performance Analyst Intern
Village of Pinehurst
2024.05 - 2024.07
Pinehurst Country Club Intern
Pinehurst Country Club
2023.05 - 2024.07
Sales Associate
Pinehurst Country Club
2021.03 - Current
Sales Associate
Hallmark
2017.01 - 2018.12
Masters of Public Administration -
University of North Carolina at Chapel Hill
Bachelors in Political Science -
University of North Carolina at Chapel Hill
Minor in Art History -
University of North Carolina at Chapel Hill
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