Chelsea Erickson

• Provided exceptional customer service to elevate dining experiences.
• Oversaw multiple operational lanes, prioritizing tasks and ensuring meticulous attention to detail during peak periods.
• Executed service delivery for large banquet-style events with precision and organization.

• In my role as legal consultant, I facilitated initial consultations for new clients, assisted them through the proper legal documentation, and provided assistance through the early stages of their lawsuit.

• Assisted in serving and bartending for VIP and RIP tour guests during Halloween Horror Nights. Developed service skills by adhering to high standards expected for VIP clientele. Supported team efforts to enhance overall guest experience through attentive service.

• Assisted multiple brands under Bloomin' Brands, including Outback Steakhouses and Bonefish Grill. Supported diverse customer service styles through comprehensive menu and beverage knowledge. Fostered customer loyalty by providing exceptional service and hospitality. Developed skills to operate efficiently in high-volume environments while maintaining a friendly and professional demeanor.
• Facilitated training for new staff on restaurant procedures and customer service standards.

Assisted guests in a fast paced, theme park dining atmosphere while enhancing customer service skills. Managed high-pressure situations effectively to create enjoyable experiences for patrons. Supported training of new employees, fostering improved communication and teamwork.

• Assisted in bartending for large crowds at Royal Hookah Lounge. Created and executed various cocktail recipes while maintaining service standards. Supported staff management and daily operations to enhance efficiency.
• Led and mentored a team of bartenders, cultivating a collaborative environment to enhance operational success.