Douglas Hammond
Valatie,NY
Overview
13
13
years of professional experience
Work History
Supervising Labor Services Representative
NYS Department of Labor
08.2021 - Current
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged thorough customer service.
- Ensured compliance with UI law and departmental policies through regular audits and ongoing agent education.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Actively participating in UISIM upgrades as both UAT Tester and Trailblazer.
Labor Service Representative
New York State Department of Labor
11.2016 - 08.2021
- Served as a priority LSR, handling 50% of all post-approval 599 related issues.
- Developed and maintain several databases for the 599 unit that are currently in use.
- Helped to draft current 599 procedures for approval and post approval scenarios.
Office Assistant 3 (Statistics)
Research & Statistics
07.2013 - 11.2016
- Supervised a team of 3.
- Consistently exceeded the deliverable survey response rate as required by national office.
- Personally created and maintained multiple systems for data collection that are still in use.
Senior Employment Security Clerk
Registration (UI)
07.2011 - 07.2013
- Maintained an exceedingly high rate of accuracy while processing forms and requests.
- Regularly commended for having awarm and helpful phone manner.
- Proficient in every work queue that the office had to process.
Education
Biochemistry and Molecular Biology
University At Buffalo
Buffalo, NYSkills
- Courteous demeanor
- Telecommunication skills
- Proficient in Microsoft Suite
- Familiar with DOL systems including; Mainframe, Cognos, KWHP, Salesforce, VCC, and Lettergen,
- Experienced supervisor
- Accomplished problem solver
- Detail Oriented
Accomplishments
- Created and maintained an Excel based system for tracking possible multiple work site establishments in Research and Statistics.
- Has served as a trainer in the last 7 positions held.
- Published in Carcinogenesis. 2008 Jan;29(1):62-9. Epub 2007 Nov 4. "Resveratrol is pro-apoptotic and thyroid hormone is anti-apoptotic in glioma cells: both actions are integrin and ERK mediated."
Interests
- Home brewer for over 12 years.
- Currently learning how to play the drums.
- Avid gardener.
Timeline
Supervising Labor Services Representative
NYS Department of Labor
08.2021 - Current
Labor Service Representative
New York State Department of Labor
11.2016 - 08.2021
Office Assistant 3 (Statistics)
Research & Statistics
07.2013 - 11.2016
Senior Employment Security Clerk
Registration (UI)
07.2011 - 07.2013
Biochemistry and Molecular Biology
University At Buffalo