Chelsea Finch
Austin,TX
Summary
Demonstrated expertise in providing dependable and empathetic customer service, leveraging over 10 years of experience in healthcare and retail environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Texas Orthopedics Surgery Center
01.2025 - Current
- Managed high-volume, multi-line phone system with accuracy and professionalism
- Assisted patients with insurance questions, and appointment needs , checking them in fast and easygoing .
- Resolved issues calmly by listening, clarifying, and providing solutions
- Verified insurance, processed payments, and supported billing inquiries
- Delivered excellent customer experiences both in person and over the phone
Production Specialist
H-E-B
01.2021 - 01.2024
- Supported customer needs in person and through online order systems
- Followed procedures closely to ensure accuracy, speed, and high-quality service
- Multitasked between production, customer interaction, and safety compliance
CNA / Caregiver / Med-Tech
Multiple Senior-Care Facilities
2013 - 2020
- Provided high-comfort, customer-centered care to residents and families
- Communicated clearly and compassionately to support emotional and medical needs
- Documented information accurately and communicated updates to staff
- Adapted quickly to changing needs, demonstrating patience and empathy
Cashier / Sales Associate
Carter’s | OshKosh
01.2017 - 01.2018
- Provided friendly and efficient checkout experiences
- Handled transactions and resolved customer questions or concerns
Education
High School Diploma -
Penn Foster
Skills
High-Volume Phone Handling
Customer Service
Conflict Resolution
Problem Solving
Data Entry
Microsoft Office
Organization
Multitasking
Patience
Active Listening
HIPAA Knowledge
Call Center Etiquette
Timeline
Front Desk Receptionist
Texas Orthopedics Surgery Center
01.2025 - Current
Production Specialist
H-E-B
01.2021 - 01.2024
Cashier / Sales Associate
Carter’s | OshKosh
01.2017 - 01.2018
High School Diploma -
Penn Foster
CNA / Caregiver / Med-Tech
Multiple Senior-Care Facilities
2013 - 2020
Certification
Driver’s License