Chelsea Flack
Houston,TX
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
15
15
years of professional experience
Work History
Operations Manager
Bayou City Smiles
02.2020 - Current
- Oversee daily operations of two office locations with a team of 25 employees, ensuring smooth execution of tasks and optimal performance.
- Manage high-volume patient intake and daily workflows, similar to managing high-volume claims data and ensuring accuracy in all claim processing.
- Hire, train, and onboard new staff members, implementing training programs that foster team growth, improve efficiency, and align with operational goals.
- Serve as a fill-in Hygienist, demonstrating flexibility and the ability to step in and manage critical tasks when necessary, much like managing unexpected claims or coverage issues.
- Monitor and manage production and collection percentages, overseeing financial performance and ensuring data is accurately recorded and reported for monthly audits—similar to evaluating and reporting liabilities in the claims role.
- Maintain detailed oversight of accounts receivable, ensuring timely follow-ups and resolution of outstanding balances, paralleling the management of claims receivables and payments.
- Process bi-weekly payroll, manage employee deductions, and ensure compliance with internal guidelines and procedures—similar to compliance in claims reporting.
- Act as a coach and mediator, assisting staff in conflict resolution and ensuring alignment with team goals, similar to resolving claims disputes or collaborating to resolve coverage issues.
- Organize team-building activities to foster a collaborative environment, aligning with the Swiss Re position’s emphasis on mentorship and fostering efficiency.
Dental Hygienist
Bayou City Smiles
11.2013 - Current
- Managed daily patient care, assessing an average of 8 patients per day, ensuring timely and accurate service
- Reviewed medical histories, took radiographs, and assisted in diagnosing conditions—demonstrating attention to detail and accuracy
- Performed preventative care procedures such as prophylactic dental cleanings, polishing, and charting
- Maintained professional relationships with patients, ensuring recall rates above 90%, demonstrating strong communication skills and customer service
- Collaborated as a team player to ensure all office tasks were up to date and efficient
Dental Hygienist
Dr Drew Lomonate
06.2010 - 10.2014
- Managed patient care daily, approximately 8 per day
- Reviewed medical history, took radiographs according to doctor orders, assisted Doctor in diagnosing periodontal disease, dental charting, performed prophylactic dental cleanings along with polishing
- Worked as a team player in the office to keep daily tasks up to date and efficient
Education
BACHELOR OF SCIENCE - DENTAL HYGIENE
UNIVERSITY OF TEXAS HEALTH SCIENCE CENTER
Houston, TX05.2009
Skills
- Strong interpersonal & communication skills
- Risk management
- Attention to detail
- Microsoft Office
- Operations management
- Team leadership
- Problem-solving
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Staff training
Websites
Hobbies and Interests
- Enjoy participating in CrossFit for overall physical and mental well-being.
- Personal Development and Self-Improvement
- Reading
- Adventure Travel
Awards
Dean's List, 2008
Timeline
Operations Manager
Bayou City Smiles
02.2020 - Current
Dental Hygienist
Bayou City Smiles
11.2013 - Current
Dental Hygienist
Dr Drew Lomonate
06.2010 - 10.2014
BACHELOR OF SCIENCE - DENTAL HYGIENE
UNIVERSITY OF TEXAS HEALTH SCIENCE CENTER
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