Monica Alonso Rocha
Lawndale,CA
Summary
Operations Manager with 8 years of experience providing administrative support to over 100+ staff members. Possess strong multitasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors, and equipment and service providers. Dynamic and reliable, with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PREMIUM OPERATIONS MANAGER
SOFI STADIUM
07.2021 - 07.2024
- Manages employee schedules, meetings, and organizes office functions.
- Assist in the event planning process from idea concept, preparations, and day of logistics. Oversee event operations of 120 employees and 7 supervisors. Coordinate and execute successful events globally known, such as Super Bowl LVI, College Football Playoff National Championship, WrestleMania, and Concacaf Gold Cup.
- File incident reports and document problems and disturbances.
- Assist Director of Premium in all aspects of food and beverage in all premium, high-profile areas.
- Responsible for monthly inventory, quarterly safety and sanitation audits, managing monthly P&L statements, and ensuring that all financial reporting is accurate.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
EXPORT LOGISTICS MANAGER
SIFA USA
01.2019 - 06.2021
- Held concurrent responsibilities for managing all daily warehouse operations for 6 different customer accounts and managing 20+ customers, and overseeing the operational reports while executing inventory control protocols.
- Directly manage up to 20 drivers and maintain compliance with health, safety, and labor regulations.
- Coordinate Air and Sea International Transportation.
- Assume responsibility for purchasing, payroll, accounts payable and receivable, and financial reporting.
DISPATCH SENIOR MANAGER
MR GLOBAL LOGISTICS INC
03.2015 - 12.2018
- Optimized routes, carefully planning, which realized a cost savings for the company.
- Supervised a team of 5 employees and provided training with the logistics software database for accuracy.
- Forecast the manpower that would be required to complete daily assignments after reviewing the scope of the project.
- Coordinate pick up, drop off incoming shipment to designated locations for drivers.
- Communicate all emergencies, delays due to weather, and carrier schedule changes to customer(s) and management.
- Conduct monthly inventories of materials on the work floor.
- Established long-term customer relationships through prompt and courteous service.
Education
HIGH SCHOOL DIPLOMA -
EMERSON LEARNING CENTER
CALIFORNIA05-2024
Skills
- Strong interpersonal & communication skills
- MS Office, Concur, UKG, Yellow Dog
- Administrative Recordkeeping
- Account Receivable
- Account Payable
- Project Management
- Excellent Organizational skills
- Poised under pressure
Certification
- Anti-Harassment Training for California Managers (AB1825 Compliant), 01/01/22
- ServSafe Certificate Accredited by the American National Standards Institute (ANSI) - Conference for Food Protection (CFP), 01/01/22
Hobbies and Interests
- Art
- Tennis
- Hiking
- Travel
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
PREMIUM OPERATIONS MANAGER
SOFI STADIUM
07.2021 - 07.2024
EXPORT LOGISTICS MANAGER
SIFA USA
01.2019 - 06.2021
DISPATCH SENIOR MANAGER
MR GLOBAL LOGISTICS INC
03.2015 - 12.2018
- Anti-Harassment Training for California Managers (AB1825 Compliant), 01/01/22
- ServSafe Certificate Accredited by the American National Standards Institute (ANSI) - Conference for Food Protection (CFP), 01/01/22
HIGH SCHOOL DIPLOMA -
EMERSON LEARNING CENTER
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