Chelsea Fletcher
Tappahannock,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Member Service Sr.
UnitedHealth Group
02.2023 - Current
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Helped members locate providers in their area.
- Fielded customer complaints, escalating complex issues to management for resolution.
Medical Insurance Specialist
First Source
01.2019 - 11.2022
- Entered medical paperwork into electronic health records efficiently and accurately
- Processed admission and discharge documents quickly and accurately
- Verified patient insurance coverage and benefits for medical claims.
Medical Customer Service Representative
Bloom
12.2016 - 03.2019
- Maintained high standards of customer service by building relationships with clients.
- Identified insurance payer sources and verified insurance coverage.
- Obtained and entered demographic, clinical, and financial data into computer systems.
Customer Service Representative
Alorica
08.2014 - 09.2016
- Processed customer service orders promptly to increase customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Education
High School Diploma - Business & Marketing
Essex High School
Tappahannock, VA2011
Skills
- Call Management
- Data Entry
- Complaint Resolution
- Report Generation
- Active Listening
- Customer Relations
Timeline
Member Service Sr.
UnitedHealth Group
02.2023 - Current
Medical Insurance Specialist
First Source
01.2019 - 11.2022
Medical Customer Service Representative
Bloom
12.2016 - 03.2019
Customer Service Representative
Alorica
08.2014 - 09.2016
High School Diploma - Business & Marketing
Essex High School
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