Chelsea Foster
Lansing,MI
Summary
Experienced retail Store Manager with strengths in visual merchandising, store operations, labor scheduling, and loss prevention. Reduced store shrink from 5.9% to 1.8% while leading teams, improving customer experience, and driving sales.
Overview
15
15
years of professional experience
Work History
Store Manager
FYE
Lansing, MI
06.2017 - Current
- Directed high-impact visual merchandising layouts and innovative product displays to elevate the customer experience and drive impulse sales.
- Oversaw daily store operations, staff onboarding, and labor scheduling, ensuring productivity aligned with corporate standards.
- Implemented asset protection strategy that reduced store shrink from 5.9% to 1.8% in two years.
- Collaborated with District Manager to coordinate multi-store operations and training during weekends.
Retail Sales Associate
Disc Traders
Lansing, Michigan
11.2015 - 02.2017
- Provided friendly, knowledgeable service by answering product questions, locating items on the sales floor, and making tailored recommendations based on customer interests and store inventory.
- Processed customer purchases, returns, and exchanges accurately while handling cash, cards, and store credit, following company policies to minimize errors and ensure a smooth checkout experience.
- Maintained clean, organized checkout area and sales floor by restocking merchandise, straightening displays, and monitoring product levels, ensuring high-demand items remained available.
- Answered phones, checked product availability, and relayed accurate information on pricing and promotions, helping customers plan purchases and reducing in-store wait times.
- Assessed condition of discs and related media for trade-ins, clearly explained store trade policies, and calculated fair values to ensure consistent pricing and enhanced customer satisfaction.
Office Manager/Receptionist Manager
Capital City Skydiving
Fowlerville, Michigan
04.2015 - 09.2016
- Managed processing of invoices, payments, and booking records for office accounts, ensuring accuracy and timeliness.
- Coordinated scheduling for tandem jumps, training sessions, and manifest changes to optimize daily operations.
- Supported front office operations for Capital City Skydiving, including customer service and daily workflow.
- Answered customer questions, handled bookings, and followed up with clear, professional communication.
- Maintained personnel files, waivers, and compliance documents for flight operations.
- Ensured a steady supply of office materials to enhance workflow efficiency and coordinated vendor support for Capital City Skydiving.
- Supported communication between instructors, pilots, and front desk teams.
- Edited jump videos and photos for customer review and purchase.
Delivery Driver
Domino's Pizza
Lansing, Michigan
09.2013 - 11.2015
- Checked orders before departure from Domino's Pizza store to maintain delivery accuracy.
- Efficient route grouping by delivery area supported timely completion of deliveries.
- Accurate cash handling and card payment processing supported smooth delivery stops.
- Positive customer interactions during handoffs and order questions supported strong service.
- Supported phone orders and line work, including food prep and dishwashing, to maintain operational efficiency.
Manager
Family Dollar
Middleville, Michigan
02.2012 - 05.2014
- Managed merchandise orders and monitored inventory levels to ensure sales floor readiness.
- Coordinated team schedules and assigned tasks to optimize sales floor coverage.
- Supported associates in cashier coverage, stocking, and delivering quality customer service.
- Organized stockroom layout to optimize storage and accessibility, freight processing, and shelf replenishment.
- Followed loss prevention procedures and secure cash handling practices.
- Supported Family Dollar store operations and daily front-end workflow.
Education
High School Diploma -
Macon County
Lafayette, TN12-2011
Skills
- Retail management
- Visual merchandising
- Store operations
- Loss prevention
- Labor scheduling
- Onboarding recruitment
- Inventory management
- Sales supervision
- Sales strategies
- POS systems expertise
- Opening and closing procedures
- Project management
- Customer service and support
- Team building
- Payroll management
- Communication skills
Timeline
Store Manager
FYE
06.2017 - Current
Retail Sales Associate
Disc Traders
11.2015 - 02.2017
Office Manager/Receptionist Manager
Capital City Skydiving
04.2015 - 09.2016
Delivery Driver
Domino's Pizza
09.2013 - 11.2015
Manager
Family Dollar
02.2012 - 05.2014
High School Diploma -
Macon County