Chelsea French
Topeka,KS
Summary
Dynamic professional with extensive experience in customer service and team leadership at Dog Day Afternoon. Proven ability in conflict resolution and cash handling, enhancing customer satisfaction through effective communication and problem-solving. Recognized for fostering positive relationships and assisting staff to achieve operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager/Dog Handler/Receptionist
Dog Day Afternoon
03.2018 - Current
- Increased customer satisfaction by maintaining positive relationships with clients.
- Managed up to 100 dogs of varying breeds and sizes, providing attentive care.
- Handled front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds, effectively understanding their needs.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, and front desk staff.
- Collected payments, processed transactions and updated relevant records.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Created and maintained positive relationships with dog owners through communication and regular updates on their pets' well being.
- Administered prescribed medications to animals based on individual needs.
- Observed animals closely to understand individual needs and behaviors.
- Provided clerical support by copying, e-mailing, and filing documents.
- Increased customer satisfaction by greeting visitors and promptly addressing their needs.
- Handled cash register transactions efficiently, ensuring accurate payment processing and proper cash handling procedures.
Assistant Manager/Server
Annie's Place
10.2017 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, creating a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager/Bartender
Boss Hawg's BBQ
04.2016 - 07.2017
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Instock Associate
Target
07.2015 - 04.2016
- Utilized handheld scanning devices for efficient tracking of inventory movement throughout Target's various departments.
- Filled and straightened merchandise displays to meet layout and merchandise standards.
- Enhanced workflow efficiency with timely restocking of shelves and display areas.
- Coordinated with department managers to ensure timely updates on low-inventory items requiring reordering or special attention from vendors.
- Replenished and relocated merchandise on and off sales floor.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Caregiver
At Home Assisted Care
08.2014 - 05.2015
- Increased customer satisfaction by maintaining positive relationships with clients.
- Managed up to 100 dogs of varying breeds and sizes, providing attentive care.
- Handled front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds, effectively understanding their needs.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, and front desk staff.
- Collected payments, processed transactions and updated relevant records.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Created and maintained positive relationships with dog owners through communication and regular updates on their pets' well being.
- Administered prescribed medications to animals based on individual needs.
- Observed animals closely to understand individual needs and behaviors.
- Provided clerical support by copying, e-mailing, and filing documents.
- Increased customer satisfaction by greeting visitors and promptly addressing their needs.
- Handled cash register transactions efficiently, ensuring accurate payment processing and proper cash handling procedures.
Education
No Degree - Physical Therapy
Cloud County Community College
Junction City, KSHigh School Diploma -
Wakefield High School
Wakefield, KS05.2011
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Punctual and Reliable
- Payment Processing
- Documentation And Reporting
- Customer Service
- Computer Skills
- Conflict Resolution
Certification
Certification in clicker training via Karen Pryor.
Timeline
Shift Manager/Dog Handler/Receptionist
Dog Day Afternoon
03.2018 - Current
Assistant Manager/Server
Annie's Place
10.2017 - 02.2018
Assistant Manager/Bartender
Boss Hawg's BBQ
04.2016 - 07.2017
Instock Associate
Target
07.2015 - 04.2016
Caregiver
At Home Assisted Care
08.2014 - 05.2015
No Degree - Physical Therapy
Cloud County Community College
High School Diploma -
Wakefield High School