Chelsea Fridley
Staunton,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented and highly organized referral coordinator with several-year history of serving patients in the field setting. Technically savvy and expert user of various software packages. Interested in contributing to industry.
Overview
13
13
years of professional experience
Work History
Referral Coordinator
Rockbridge Area Health Center
Lexington, VA
03.2022 - Current
- Provided feedback on relevant referral trends, issues, and best practices.
- Ensured compliance with applicable laws and regulations regarding referrals.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Conducted outreach to community providers for referrals and resources.
- Managed and coordinated all outgoing referrals to outside specialties
- Facilitated timely processing of authorizations for diagnostic imaging, Behavioral Health, Psychiatry, and Dietetics referrals.
- Collaborated with patients, primary care providers, specialists, and healthcare facilities to enhance efficiency and accuracy of communication.
Front Desk Clerk
Lexington Prescription Center
Lexington, VA
03.2021 - 02.2022
- Provided friendly and helpful support to visitors and customers, fostering positive relationships and promoting long-term customer loyalty.
- Responded to inquiries and transferred calls within a multi-line phone system
- Ensured cleanliness and organization of front desk area
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Effectively liaised with patients to gather necessary information regarding prescriptions and medical conditions, enabling smooth scheduling of consultations with pharmacists.
- Efficiently managed incoming phone calls, successfully resolving queries from customers and healthcare providers
- Ensured accuracy of customer information and insurance provider data through a thorough review process
- Entered and processed patients' prescriptions into the internal system.
Lead Psychiatric Nursing Assistant
Western State Hospital
Staunton, Virginia
08.2016 - 02.2021
- Performed intake triage, vitals and assisted patients with mental health screenings
- Worked with patients to provide emotional support and closely monitor potentially dangerous changes to behavior
- Proved successful working within tight deadlines and fast-paced atmosphere
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed team of 7 employees, overseeing hiring, training, and professional growth of employees
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Server
Wright's Dairy Rite
Staunton, VA
02.2011 - 08.2016
- Worked with POS system to place orders, manage bills and handle complimentary items
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Kept register accurate through correct billing, payment processing and cash management practices
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Answered customers' questions, recommended items and recorded order information.
Education
Associate of Science: Science -
Blue Ridge Community College
Weyers Cave, VA05.2018
High School Diploma -
Robert E. Lee High School
Staunton, VA05.2015
Skills
- Customer assistance
- Caseload Management
- Detail oriented
- Critical Thinking
- Accurate Documentation
Timeline
Referral Coordinator
Rockbridge Area Health Center
03.2022 - Current
Front Desk Clerk
Lexington Prescription Center
03.2021 - 02.2022
Lead Psychiatric Nursing Assistant
Western State Hospital
08.2016 - 02.2021
Server
Wright's Dairy Rite
02.2011 - 08.2016
Associate of Science: Science -
Blue Ridge Community College
High School Diploma -
Robert E. Lee High School
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