Chelsea Fusco
Dade City,FL
Overview
7
7
years of professional experience
Work History
EHR Specialist / Senior Agent
Manpower Group
2020.09 - Current
- Answering incoming calls
- Working with Epic/medical software
- Directing incoming calls as needed
- Lead Assistant - assisting other employees with questions pertaining to our clients
- Assisting patients with accessing / setting up their patient portals
- Abiding by HIPAA guidelines
- Remote
Communications Specialist
Gulf Coast Medical Center
2019.02 - 2020.03
- Answering phones
- Scheduling appointments
- Taking messages
- Chart reviews
- Use EMR software to manage patient records and files; reinforce and uphold HIPAA confidentiality as required by law
Receptionist
Avenue Dental
2018.02 - 2018.06
- Answering phones
- Scheduling appointments
- Collecting copays
- Verifying patient insurance
- Updating patient charts
- Use EMR software to manage patient records and files; reinforce and uphold HIPAA confidentiality as required by law
Education
Certificate - Medical Billing And Coding
Rasmussen University
Bachelor's - Media Communications
Full Sail University
Winter Park, FL03.2016
Skills
- Microsoft Word
- Microsoft Powerpoint
- Excel
- Data Entry
- Insurance Verification
- Medical Terminology
- Chart review
- EMR Systems
- Social Media
- Time Management
- Dental Receptionist
- Medical Scheduling
- Medical Records
- HIPAA
- Epic
- Salesforce
- Athenahealth (2 years)
- Customer service (10 years)
- Patient Care
- EHR systems
- Documentation review
Assessments
- Customer focus & orientation — Familiar
- August 2022
- Responding to customer situations with sensitivity
- Full results: Familiar
- Call center customer service — Highly Proficient
- October 2022
- Demonstrating customer service skills in a call center setting
- Full results: Highly Proficient
- Medical receptionist skills — Proficient
- May 2022
- Managing physician schedules and maintaining accurate patient records
- Full results: Proficient
- Basic computer skills — Familiar
- Performing basic computer operations and troubleshooting common problems
- Work style: Professionalism — Proficient
- Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
EHR Specialist / Senior Agent
Manpower Group
2020.09 - Current
Communications Specialist
Gulf Coast Medical Center
2019.02 - 2020.03
Receptionist
Avenue Dental
2018.02 - 2018.06
Bachelor's - Media Communications
Full Sail University
Certificate - Medical Billing And Coding
Rasmussen University