Chelsea Fusco

Dade City,FL

Overview

years of professional experience

Manpower Group

Milwaukee, WI

09.2020 - Current

Answering incoming calls
Working with Epic/medical software
Directing incoming calls as needed
Lead Assistant - assisting other employees with questions pertaining to our clients
Assisting patients with accessing / setting up their patient portals
Abiding by HIPAA guidelines
Remote

Gulf Coast Medical Center

Port Richey, FL

02.2019 - 03.2020

Answering phones
Scheduling appointments
Taking messages
Chart reviews
Use EMR software to manage patient records and files; reinforce and uphold HIPAA confidentiality as required by law

Avenue Dental

New York, NY

02.2018 - 06.2018

Answering phones
Scheduling appointments
Collecting copays
Verifying patient insurance
Updating patient charts
Use EMR software to manage patient records and files; reinforce and uphold HIPAA confidentiality as required by law

Rasmussen University

Full Sail University

Winter Park, FL

03.2016

Customer focus & orientation — Familiar
August 2022
Responding to customer situations with sensitivity
Full results: Familiar
Call center customer service — Highly Proficient
October 2022
Demonstrating customer service skills in a call center setting
Full results: Highly Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records
Full results: Proficient
Basic computer skills — Familiar
Performing basic computer operations and troubleshooting common problems
Work style: Professionalism — Proficient
Tendency to be accountable, professional, open to feedback, and act with integrity at work
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