Chelsea Gallegos
Azle,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Account Manager
Lane Valente Industries
04.2023 - Current
- Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
- Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
- Streamlined internal processes for improved efficiency in handling client requests and inquiries.
- Enhanced vendor relationships by establishing clear communication channels and addressing concerns promptly.
Senior Account Coordinator
CBRE
01.2022 - 04.2023
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Improved supplier performance by conducting regular evaluations and providing constructive feedback.
- Developed strong relationships with key vendors, resulting in improved communication and better deals.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Community Assistant Manager
Bellrock Real Estate
10.2018 - 01.2022
- Addressed resident concerns promptly, resulting in improved retention rates and positive feedback.
- Coordinated maintenance requests efficiently, minimizing downtime for residents and maintaining property value.
- Oversaw lease renewals with existing tenants, securing long-term residency commitments within the community.
- Monitored outstanding invoices and performed collections duties.
Community Assistant Manager
Sunridge Management Group
05.2015 - 10.2018
- Increased tenant satisfaction by streamlining the specialty leasing process and improving communication strategies.
- Managed a diverse portfolio of tenants, ensuring timely rent collection and addressing any lease-related issues promptly.
- Coordinated cross-functional efforts between leasing, marketing, finance, and legal departments to streamline processes and improve efficiency.
- Managed daily and weekly marketing and leasing reports.
Senior Leasing Manager
Lighthouse Property Management
01.2012 - 04.2015
- Increased lease occupancy rates by implementing effective marketing strategies and conducting comprehensive market research.
- Streamlined the leasing process by creating standardized documentation and procedures, reducing approval timeframes.
- Collaborated with the marketing team to develop successful marketing strategies.
- Developed and implemented marketing strategies to increase occupancy rates.
Education
PENNFOSTER EDUCATION
SCRANTON, PA06.2009
Skills
- Account Development
- Contract Negotiations
- Account Retention
- Logistics Coordination
- Relationship Management
- Time Management
- Customer Engagement
- Microsoft Outlook, Word, and Excel
- Dispatch Collaboration
- Client onboarding
- Performance metrics
- Budget management
Timeline
Account Manager
Lane Valente Industries
04.2023 - Current
Senior Account Coordinator
CBRE
01.2022 - 04.2023
Community Assistant Manager
Bellrock Real Estate
10.2018 - 01.2022
Community Assistant Manager
Sunridge Management Group
05.2015 - 10.2018
Senior Leasing Manager
Lighthouse Property Management
01.2012 - 04.2015
PENNFOSTER EDUCATION