Chelsea Gilliam
Burlington,NC
Summary
I am a reliable team member and a hardworker. I have over 10 years of customer service experience via working in a restaurant, corporate office, and a public park. I handle all cash and card flow at the restaurant as well as take orders over the phone and in person, and bag food for customers. I match invoices to purchase orders, pay vendors, file the remittance paperwork, and help the receptionist with phone calls. I sold concessions to customers, operated rides, hired & trained staff, made schedules, purchased and input inventory into a POS in Civic Rec. I am a flexible employee and strive to get things done in a quick efficient manner. I am a strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
12
12
years of professional experience
Work History
Insurance Assistant
City Of Burlington
11.2024 - Current
- Conducted data entry tasks using insurance management software, ensuring accuracy and timeliness of information. Keyed every new hire into each insurance website.
- Reconciled monthly invoices for our insurance coverages; health, dental, life insurance, short-term disability, allstate cancer & allstate accident to be sure the invoices matched what employees pay biweekly.
- Filed employees folders alphabetically based on active, retired, terminated, etc.
- Requested checks from the AP department for retirees who are enrolled in the City of Burlington's Medicare Supplement reimbursement program each month.
- Assisted the Insurance Manager with any employee insurance changes made during City of Burlington's Open Enrollment.
Cashier/Waitress
Skids II
Burlington, NC
10.2017 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card payments and gave counter slips to customers for signatures.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Collected empty plates and glasses to minimize bussing requirements between customers.
- Delivered entrees to tables and made sure each guest received correct menu items.
- Assisted servers with table settings and beverage refills during busy periods.
Accounts Payable Clerk
Chandler Concrete Company
Burlington, NC
12.2020 - 11.2024
- Processed invoices and payments in accordance with company policies and procedures.
- Maintained accounts payable files and records in an organized manner.
- Prepared checks for payment of vendor invoices on a timely basis.
- Verified accuracy of coding on invoices prior to processing payments.
- Provided support during internal and external audits as necessary.
- Also, assisted the receptionist when needed.
- Trained new team members on accounts payable processes.
Park Manager
Burlington Recreation & Parks
Burlington, NC
06.2014 - 11.2024
- Collaborated with staff to maximize customer satisfaction.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Hired/Fired employees.
- Approved timecards for employees.
- Handled the setup and cleanup for rentals at City Park facilities, as well as the booking process for the renters.
- Purchased supplies for the City Park and put POS items into inventory.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monetary data reports for upper management to track our daily purchases and profits at City Park.
- I started in 2014 as a part-time employee working in the concession stand for a few years. I then became a ride operator and a shift manager for a few years. In the summer of 2023 I became the Interim Park Manager and got the position in October of 2023 and remained in that role until leaving in November of 2024.
Education
Associate of Arts -
Alamance Community College
Graham, NC05-2019
High School Diploma -
Walter M Williams High School
Burlington, NC06-2017
Skills
- Customer Service
- Filing
- Data Entry
- Check processing
- Staff Training and Development
- Complex Problem-Solving
- Accurate money handling, cash drawer balancing
Timeline
Insurance Assistant
City Of Burlington
11.2024 - Current
Accounts Payable Clerk
Chandler Concrete Company
12.2020 - 11.2024
Cashier/Waitress
Skids II
10.2017 - Current
Park Manager
Burlington Recreation & Parks
06.2014 - 11.2024
High School Diploma -
Walter M Williams High School
Associate of Arts -
Alamance Community College