CHELSEA HAMMACK
Greenville,TX
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
15
15
years of professional experience
Work History
Elementary School Secretary
Caddo Mills ISD
Caddo Mills, TX
08.2018 - 07.2025
- Managed daily administrative tasks, ensuring smooth operation of school office environment.
- Coordinated communication between parents, teachers, and administration to facilitate effective information flow.
- Maintained accurate student records and files using electronic management systems.
- Streamlined office procedures, improving efficiency in handling inquiries and requests.
- Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly.
- Coordinated substitute teacher placements to minimize disruptions in classroom instruction.
- Assisted in creating a safe learning environment for students by monitoring visitor access to campus facilities during daytime hours.
- Facilitated communication among staff members by managing phone calls, distributing mail, and updating bulletin boards regularly.
- Collaborated effectively with school administration team to ensure smooth daily operations in the main office area.
- Provided essential support during emergencies or crisis situations within the school setting by following safety protocols effectively.
- Streamlined registration process for new students by developing organized procedures that simplified paperwork collection and data entry tasks.
- Supported student success by maintaining accurate records on attendance and other pertinent information.
Front Office
Allergy Ear Nose & Throat Clinic Of NE Texas
Greenville, TX
03.2011 - 08.2018
- Answering phone lines, expediting task for patients and directing them appropriately
- Checking patients in and out
- Configuration and collection of patient payments for copay/deductible/coinsurance/out of pocket
- Entering claims using ICD 10 and CPT coding
- Ensuring all claims entered, credit cards/cash/checks collected balance daily
- Insurance verification as well as obtaining benefit details for patient plans
Office Administrator
Aflac
Greenville, TX
07.2010 - 03.2011
- Answer telephones, give information to callers, take messages or transfer calls to appropriate individuals
- Schedule appointments with insurance agents
- Assist with the organization/maintenance of inventory and office supplies
- Submit insurance claims and check status of claims with Aflac headquarters
- Recruit potential agents by sending recruitment letter, making phone calls and setting up appointments for informational meetings
Education
High School -
Greenville High School
Greenville, TX06.2008
Skills
- Scheduling appointments
- Phone etiquette
- Maintaining confidentiality
- Document management
- Multitasking and time management
- Fast learner
- Customer service
- Scheduling and calendar management
Timeline
Elementary School Secretary
Caddo Mills ISD
08.2018 - 07.2025
Front Office
Allergy Ear Nose & Throat Clinic Of NE Texas
03.2011 - 08.2018
Office Administrator
Aflac
07.2010 - 03.2011
High School -
Greenville High School