Chelsea Hankins
Mesa,AZ
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates efficiently in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Manager
Encompass Health Rehabilitation Hospital
02.2022 - Current
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Consistently managed 13 patient caseload without sacrificing quality of patient care.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in com
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Referred clients to community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Emergency Communications Officer
Oklahoma Highway Patrol
08.2007 - 01.2021
- Quickly and accurately obtain information on nature of emergency, location, and caller to dispatch appropriate emergency services, as quickly as possible for 13 counties
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
911 Call Taker/ Dispatcher
Enid Police Department
01.2007 - 07.2007
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Education
Master of Science - Psychology
Arizona State University
Tempe, AZ08.2021
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05.2019
Associate of Applied Science - Photography And Digital Imaging
Northern Oklahoma College
Enid, OK12.2017
Associate of Science - Graphic Design
Cowley County Community College And Area Vocational-Technical School
Arkansas City, KS05.2004
Skills
- Multitasking abilities
- Detail-oriented
- Verbal and written communication
- Interpersonal Communication
- Critical thinking
- Active listening skills
- Crisis intervention skills
- Negotiation skills
- Responsible
- Adaptability
- Excellent work ethic
- Client Advocacy
- Discharge Planning
- Care Coordination
- Problem-Solving
- Documentation And Reporting
- Positive Attitude
- Email and Telephone Etiquette
- Decision-Making
- Patient support
Certification
- Certified Case Manager, Commission for Case Manager Certification- 2024
- Critical Incident Stress Management (CISM) Training - 2015
- Group Crisis Intervention - 2015
- Assisting Individuals in Crisis - 2015
- FBI Basic Crisis Negotiations - 2016
Timeline
Case Manager
Encompass Health Rehabilitation Hospital
02.2022 - Current
Emergency Communications Officer
Oklahoma Highway Patrol
08.2007 - 01.2021
911 Call Taker/ Dispatcher
Enid Police Department
01.2007 - 07.2007
Master of Science - Psychology
Arizona State University
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Applied Science - Photography And Digital Imaging
Northern Oklahoma College
Associate of Science - Graphic Design
Cowley County Community College And Area Vocational-Technical School
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