Chelsea Harkless
Henderson ,TX
Summary
Customer service professional with strong communication and problem solving skills. Experienced in assisting customers, resolving issues efficiently, and delivering positive experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Digital Shopper
Walmart
Kilgore, TX
05.2023 - Current
- Assisted customers in navigating digital shopping platforms.
- Managed online orders, ensuring accurate fulfillment and timely delivery processes.
- Collaborated with cross-functional teams to optimize product listings and promotions.
- Analyzed customer feedback to identify trends and improve digital shopping interface.
Special Response Officer
GardaWorld Security
Dallas, TX
04.2020 - 03.2023
- Monitored security protocols to ensure safety and compliance during operations.
- Assisted in incident response.
- Conducted routine inspections.
- Managed access control systems.
Administrative Clerk
Management & Training Corporation
08.2017 - 03.2020
- Processed and maintained accurate records of incoming and outgoing correspondence.
- Assisted in scheduling and coordinating meetings.
- Utilized office software to create and update documents.
- Provided administrative support to team members.
Cashier
Gateway Travel Plaza
Henderson, TX
08.2016 - 07.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges in accordance with store policies.
Education
High School Diploma - Texas Scholar
Henderson High School
Henderson, TX06.2015
Skills
Order fulfillment
E-commerce strategy
Promotional planning
Shipping logistics
Customer service
Customer relations
Timeline
Digital Shopper
Walmart
05.2023 - Current
Special Response Officer
GardaWorld Security
04.2020 - 03.2023
Administrative Clerk
Management & Training Corporation
08.2017 - 03.2020
Cashier
Gateway Travel Plaza
08.2016 - 07.2017
High School Diploma - Texas Scholar
Henderson High School