Chelsea Haskell

• Manages daily operations and administrative tasks for assisted living facility.
• Coordinates staff schedules to ensure adequate coverage for residents' needs.
• Oversees inventory management and procurement of supplies for the facility
• Processes resident invoices and rent payments to maintain accurate financial records.
• Leads employee recruitment efforts, managed onboarding processes, organized new hire orientations, and executed training programs.
• Provides support for resident services at the facility.Managed resident and family concerns, promoting well-being and fostering a supportive community.Coordinated thank you notes and family communications.Collaborated with doctors, home health, and hospice to coordinate care.Engaged with case managers to facilitate care coordination.Documented and investigated resident incident reports.Operated activity bus for resident outings and transportation.Supervised volunteers to enhance resident engagement and support.Dietary Oversight

• Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
• Led team of 25 grocery clerks, ensuring timely completion of all duties and enhancing overall team efficiency.
• Formulated and executed customer satisfaction strategies that fostered loyalty and improved shopping experience.
• Coordinated supply orders while adhering to budget constraints, optimizing inventory management.
• Resolved customer complaints in a courteous and professional manner.
• Organized promotional displays to maximize sales opportunities.
• Monitored inventory levels and stock shelves with new merchandise.
• Ordered supplies as needed while staying within budget parameters.
• Provided feedback on employee performance reviews during annual evaluations.
• Scheduled shifts for employees based on business needs while adhering to labor laws.
• Assisted customers with product selection when needed or requested.

• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Liaised with marketing, sales, and IT departments to streamline customer service operations and enhance cross-departmental collaboration.
• Drafted scripts for agents handling incoming calls so they can respond accurately and effectively.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
• Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
• Reviewed customer feedback and complaints to pinpoint specific areas for improvement in customer service processes, leading to enhanced customer satisfaction.

• Coordinated event planning by collaborating with internal personnel to meet specific event requirements.
• Facilitated staffing coordination by collaborating with leadership and colleagues to ensure seamless event execution.
• Facilitated staffing coordination by engaging with leadership and colleagues for each event.
• Secured sponsorships and auction items for charitable initiatives to enhance fundraising efforts.
• Secured sponsorships and auction items for charitable initiatives, significantly boosting fundraising efforts.

• Scheduled and confirmed appointments to ensure smooth daily operations.
• Scheduled and confirmed appointments.
• Maintained daily calendars and coordinated client appointments and office events.
• Managed over 200 calls daily incoming 200 calls per day.

• Sourced and evaluated vendors to meet purchasing needs, enhancing product selection options.
• Coordinated and communicated price quotes, terms of sale, delivery dates, and service obligations to ensure clarity for customers and contractors.
• Facilitated product selections for customers, including using proper forms to assure selection accuracy.
• Worked with shipment companies to manage distribution.
• Facilitated product selections for customers, ensuring accuracy through proper documentation.

• Answered and directed incoming calls using multi-line telephone system.
• Provided administrative support to team members by managing document organization, scheduling, and handling correspondence.
• Sorted incoming mail and directed to correct personnel each day.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Managed office inventory by restocking supplies and coordinating purchase orders to meet operational needs.
• Maintained financial records to verify timely clearance of credit and debit activities.
• Maintained financial records to ensure accuracy of credit and debit activities for timely reconciliation.
• Prepared packages for shipment by generating packing slips and setting up courier deliveries.

• Operated cash register, processed payments, and ensured accurate change for customer satisfaction.
• Executed daily recovery tasks to maintain cleanliness and organization, supporting optimal store operations.
• Trained new team members in cash register operation, stock procedures and customer services.
• Worked closely with front-end staff to assist customers.
• Trained new team members on cash register operation, stock procedures, and customer service standards to enhance team efficiency.
• Shadowed team members in various departments to understand their responsibilities to provide coverage and keep store operational.

Greeted all showroom guests and directed them to the proper salesperson.

• Answered and directed incoming calls using multi-line telephone system.
• Organized incoming mail for distribution to appropriate personnel and directed to correct personnel each day.
• Processed daily bank deposits and payments, updating accounts to maintain accurate financial records.