Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Chelsea Hawkins

Grandview,MO

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably at Dollar General Market. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and staff training, fostering a motivated team environment that consistently meets performance goals. Strong decision-making abilities contribute to effective problem resolution.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Dollar General Market
12.2024 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Server

Farmhouse Cafe
04.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Shift Leader

Walgreens
07.2021 - 04.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Server

Olive Garden Restaurant
08.2020 - 05.2021
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Cashier

Caseys General Stores Inc
06.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server

Dunkys
07.2018 - 05.2019
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Photography

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Retail operations
  • Team building
  • Employee scheduling

Timeline

Assistant Manager

Dollar General Market
12.2024 - 05.2025

Server

Farmhouse Cafe
04.2023 - 01.2024

Shift Leader

Walgreens
07.2021 - 04.2023

Server

Olive Garden Restaurant
08.2020 - 05.2021

Cashier

Caseys General Stores Inc
06.2020 - 12.2020

Server

Dunkys
07.2018 - 05.2019

Photography

Southern New Hampshire University

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Chelsea Hawkins