Giovanni Trinidad
Orlando,FL
Summary
Dedicated professional with experience in restaurant hospitality, skilled in conflict resolution. With a proven track record in inventory management and customer service excellence. Enhanced store performance through effective staff training and process improvements, fostering a collaborative team environment. The proven ability to multitask, prioritize and provide personalized service in fast paced environments. Committed to maintaining health compliance standards while driving sales growth and ensuring customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar General Market
04.2024 - 09.2025
- Assisted in daily operations, ensuring efficient store functionality and customer satisfaction.
- Executed inventory management processes, maintaining optimal stock levels and product availability.
- Trained new staff on operational procedures and company policies for improved team performance.
- Implemented merchandising strategies to enhance product visibility and drive sales growth.
- Monitored cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliation.
- Encouraged teamwork among staff, promoting a collaborative environment to achieve store objectives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Back of House Trainer
Texas Roadhouse
01.2023 - 05.2024
- Trained new kitchen staff on food preparation techniques and safety standards.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Conducted regular quality control checks to ensure adherence to company standards.
- Mentored team members to enhance skill sets and foster a collaborative environment.
- Implemented standardized procedures for food handling and sanitation compliance.
- Developed training materials and programs to improve onboarding effectiveness.
- Coordinated scheduling for back of house staff to optimize workflow during peak hours.
- Enhanced overall kitchen performance by regularly updating training manuals and procedures.
- Fostered a positive work environment, promoting teamwork and effective communication among staff members.
- Led cross-training initiatives to develop a versatile workforce capable of covering multiple roles during peak times or staff shortages.
- Delivered hands-on instruction in proper food handling techniques, storage practices, and equipment maintenance procedures to minimize risk of contamination or injury.
- Facilitated ongoing professional development opportunities for staff members via workshops, seminars, or industry events relevant to their roles within the back-of-house team.
- Collaborated with management to create performance benchmarks, evaluating staff progress towards meeting objectives.
- Ensured compliance with all health department regulations, maintaining a clean and safe working environment at all times.
- Assisted in the recruitment and interview process for new back-of-house staff, identifying candidates who demonstrated strong potential for success within the team.
- Provided coaching and mentoring to employees.
Merchandise Stocker
Costco
01.2023 - 03.2024
- Oversaw inventory ensuring accurate stock levels and timely replenishment.
- Assisted in merchandising efforts by arranging displays to optimize customer engagement.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
- Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
- Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
- Trained new staff on efficient stocking techniques and safety protocols.
- Implemented process improvements that enhanced product organization and accessibility.
- Collaborated with team members to maintain a clean and organized sales floor.
Education
High School Diploma -
Colonial High School
Orlando05-2003
Skills
- Customer service
- Inventory management
- Staff training
- Cash handling
- Team collaboration
- Store maintenance
- Scheduling employees
- Health compliance standards
- Quality control
- Process improvement
- Employee mentoring
- Stock rotation practices
- Safety protocols enforcement
- Customer experience
Certification
TIPS Certification
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Dollar General Market
04.2024 - 09.2025
Back of House Trainer
Texas Roadhouse
01.2023 - 05.2024
Merchandise Stocker
Costco
01.2023 - 03.2024
High School Diploma -
Colonial High School