Chelsea Hayes
Thomasville,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Thomasville Family Medicine
01.2021 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Representative
Title Max
02.2012 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Manager
Kentucky Fried Chicken, KFC
04.2008 - 06.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Medical Assistant
Allied Prep
Valdosta, GA11.2018
Thomasville High School
Thomasville, GA05.2008
Skills
- Proposal Writing
- Presentation Design
- Calendar Management
- Reception Oversight
- Office Administration
- Scheduling
- Relationship Building
Timeline
Administrative Assistant
Thomasville Family Medicine
01.2021 - 12.2023
Customer Service Representative
Title Max
02.2012 - 02.2017
Manager
Kentucky Fried Chicken, KFC
04.2008 - 06.2015
Medical Assistant
Allied Prep
Thomasville High School
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