Chelsea Hayes
Mobile,AL
Summary
Customer Service Representative experience in Independent Adjuster, Custer Care Support. Expert in ticket management, call center operations, and troubleshooting, consistently enhancing customer satisfaction. Demonstrates exceptional attention to detail and compliance, with a proven track record of improving processes and achieving timely resolutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Independent Adjuster
CNC Catastrophe & National Claims
08.2024 - 11.2024
- Provided Customer service with Property & Auto Loss with State Farm.
- Dealt w/ Xactimate, wrote estimates dealing with Body shops, and dealerships
- Examined documentations of Property and Automobiles pertaining to Flood Damages.
- Followed up with insured individuals regarding premium and deductibles payments.
- Maintained claims data in ECS systems.
Customer Care Consultant
Everise
11.2023 - 06.2024
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Navigated multiple computer systems and applications to find information.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Investigated and resolved customer inquiries and complaints quickly.
Independent Auto Claims Adjuster
Pilot Catastrophe Services
11.2022 - 10.2023
- Provided customer services dealing with Auto Total Loss
- Maintained claims data in Next Gen systems.
- Gather Claims on Automobiles, RVs, Trailers, Motorcycles etc.
- Worked with flood, wind, and hail damages.
- Gathered documentation of pricing receipts, photos of V1, and comparisons dealing with mileage. Explaining the differences between Owner Retain vs Surrendering V1.
- Verified insurance claims and determined fair amount for settlement.
Data Entry Specialist
Mobile Aerospace
04.2020 - 10.2022
- Verified and validated data, ensuring accuracy and completeness , reducing errors by 10%.
- Developed data entry procedures,improving team consistency and accuracy.
- Managed electronic submissions, cutting delays by 10%, enhancing workflow efficiency.
- Conducted root cause analysis, reducing data entry errors by 10%.
- Collaborated with IT to resolve system issues, ensuring seamless data entry processes.
Call Center Representative
The Results
12.2017 - 02.2020
- Addressed customer inquiries on orders, product availability, and policies, ensuring high satisfaction
- Resolved delivery and order tracking issues, improving customer retention
- Guided customers through website navigation and online orders, reducing technical support requests
- Investigated order entry errors and shipping issues, collaborating with teams for timely corrections
- Handled escalations and urgent issues, maintaining service quality under pressure
Education
Murphy High School
05-2016
Faulkner Career Techinal Center
04-2016
Skills
- Property valuation
- Advanced oral and written communication skills
- Advanced computer skills
- Casualty and property loss
- Automobile claims specialist
- File auditing
- Customer Service
- Multitasking Abilities
- Friendly, Positive Attitude
- Time Management
- Active Listening
Certification
- Adjuster license (Property & Casualty) Florida, G040835, 09/08/23-06/20/25. Appointed: YES
- Adjuster license (Property & Casualty) Alabama, 3002640191, 08/01/23-06/30/25
- Adjuster license (Property & Casualty) Louisiana, 1079977, 08/21/2023-06/30/25
- State Farm Property Policy Exam & Estimatics Exam Certification,
- State Farm Auto Exam Certification
Timeline
Independent Adjuster
CNC Catastrophe & National Claims
08.2024 - 11.2024
Customer Care Consultant
Everise
11.2023 - 06.2024
Independent Auto Claims Adjuster
Pilot Catastrophe Services
11.2022 - 10.2023
Data Entry Specialist
Mobile Aerospace
04.2020 - 10.2022
Call Center Representative
The Results
12.2017 - 02.2020
Murphy High School
Faulkner Career Techinal Center