Chelsea Heatwole
Independence,MO
Summary
Diligent Claims Adjuster with robust background in evaluating and settling auto claims. Known for efficiently managing caseloads and resolving claims with accuracy, while ensuring compliance with company policies. Demonstrated proficiency in negotiation and customer service, consistently achieving positive outcomes and maintaining high client satisfaction.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
Farmers Insurance
02.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, records, and physical property damage to determine extent of liability.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
- Kept current on insurance regulations, laws, policies and procedures.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
Registered Behavioral Technician
Behavioral health holdings of Kc
10.2018 - 03.2020
- Structured one-on-one instruction with children with Autism and other developmental disabilities in their home, school and or community settings
- Create a fun and supportive learning environment for children with special needs Implement educational programs and behavior interventions as designed by a Behavior Analyst Supervisor
- Promote the development of functional communication skills (i.e
- Speaking and using assistive communication devices
- Provide instruction on social skills (i.e
- Support independence with adaptive living skills (daily routines)
- Collect clinical data and track progress
General Clerk I
Brillient Corporation/SUMMIT TECHNICAL SOLUTIONS
10.2014 - 07.2018
- Receive and prepare files to be scanned in accordance with government FOIA guidelines
- Utilize Captiva software to scan digital copies of immigrant files for easy access by government officials
- Index files to FIBS, allowing access for requesters
- Scanning an average of 3000 pages per day, regularly meeting or exceeding minimum daily requirements
Education
High School Diploma -
Hillsboro High School
Hillsboro, MO06.2011
Skills
- Claims Handling
- Knowledgeable in Office 365
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Critical Thinking
- Team Collaboration
- Active Listening
- Adaptability
- Highly motivated
Timeline
Claims Adjuster
Farmers Insurance
02.2022 - Current
Registered Behavioral Technician
Behavioral health holdings of Kc
10.2018 - 03.2020
General Clerk I
Brillient Corporation/SUMMIT TECHNICAL SOLUTIONS
10.2014 - 07.2018
High School Diploma -
Hillsboro High School
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