Sidney Harvey
Macon,GA
Overview
13
13
years of professional experience
Work History
Claims Adjuster
GEICO, Government Employees Insurance
03.2011 - 03.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
GEICO, Government Employees Insurance
03.2011 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Billing Specialist
GEICO, Government Employees Insurance
03.2010 - 03.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Emergency Road Service Dispatcher
GEICO, Government Employees Insurance
03.2010 - 03.2023
- Scheduled and organized delivery routes.
- Utilized customer feedback to improve customer service.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Developed and implemented customer service policies and procedures.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Education
Criminal Justice
Georgia College And State University
Milledgeville, GACommercial Driving
Middle Georgia Technical College
Warner Robins, GAAutomotive Technology
Central Georgia Technical Col
Milledgeville, GA06.2009
Skills
- CCC Reports
- Underwriting Knowledge
- Accident Scene Investigations
- Casualty and Property Loss
- Insurance Policy Coverage Knowledge
- Policy Investigations
- Claims Processing
- Claims Handling
working on autos and cutting grass
Before I worked at geico I worked with the State of Georgia Corrections as well as Jones County Sheriffs department. I worked as a shift leader with Autozone auto parts store as well as security at Shoe Carnival . I was also an assistant manager at Rent Way rent To Own and delivery driver for Pepsico and Pet Dairy.
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
03.2011 - 03.2023
Customer Service Representative
GEICO, Government Employees Insurance
03.2011 - 03.2023
Billing Specialist
GEICO, Government Employees Insurance
03.2010 - 03.2023
Emergency Road Service Dispatcher
GEICO, Government Employees Insurance
03.2010 - 03.2023
Criminal Justice
Georgia College And State University
Commercial Driving
Middle Georgia Technical College
Automotive Technology
Central Georgia Technical Col
Similar Profiles
Akram MuhammadAkram Muhammad
Commercial Insurance Sales Representative at GEICO, Government Employees InsuranceCommercial Insurance Sales Representative at GEICO, Government Employees Insurance
Muhammad NafeesMuhammad Nafees
Inside Sales Representative at GEICO, Government Employees InsuranceInside Sales Representative at GEICO, Government Employees Insurance
Christen RiegelChristen Riegel
Fraud Prevention Manager at GEICO, Government Employees InsuranceFraud Prevention Manager at GEICO, Government Employees Insurance
Jennifer LangJennifer Lang
Customer Service Representative at GEICO, Government Employees InsuranceCustomer Service Representative at GEICO, Government Employees Insurance
Kevin LambdinKevin Lambdin
Trucker Driver/Moffett Lift Operator at Griffin Lumber And HardwareTrucker Driver/Moffett Lift Operator at Griffin Lumber And Hardware