Chelsea Heggelund
Plymouth,MN
Summary
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Graduate by Hilton Minneapolis
03.2024 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Director of Operations
Radisson Blu Aqua
08.2023 - 03.2024
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Assistant General Manager
Radisson RED Minneapolis
08.2021 - 08.2023
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Enhanced operational efficiency by streamlining inventory management processes.
Property Technology Specialist
Radisson Hotels Americas
11.2019 - 08.2021
- Optimized system performance through routine maintenance tasks and proactive issue resolution.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Streamlined internal processes through creation of SOPs for staff members
- Assisted IT team with roll out of EMMA system as a Implementation lead prior to Covid.
Front Office Manager
Radisson RED
03.2018 - 11.2019
Assistant Director of Guest Services
Radisson Blu Downtown Minneapolis
09.2016 - 09.2018
Front Office Supervisor
Radisson Blu Mall of America
09.2015 - 09.2016
Education
Hotel, Restaurant, and Tourism Management -
UW-Stout
Menomonie, WISkills
- Inventory control
- Training and development background
- Operations management
- Staff development
References
Available upon request. I kindly request that you refrain from reaching out to current employer at this time.
Timeline
Assistant General Manager
Graduate by Hilton Minneapolis
03.2024 - Current
Director of Operations
Radisson Blu Aqua
08.2023 - 03.2024
Assistant General Manager
Radisson RED Minneapolis
08.2021 - 08.2023
Property Technology Specialist
Radisson Hotels Americas
11.2019 - 08.2021
Front Office Manager
Radisson RED
03.2018 - 11.2019
Assistant Director of Guest Services
Radisson Blu Downtown Minneapolis
09.2016 - 09.2018
Front Office Supervisor
Radisson Blu Mall of America
09.2015 - 09.2016
Hotel, Restaurant, and Tourism Management -
UW-Stout
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