Chelsea Heitman
Kansas City,MO
Summary
Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
4
4
years of professional experience
Work History
General Manager
Kindred
10.2020 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and vendors.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Designed modern employee recognition program which boosted productivity and improved morale.
Assistant Store Manager
Athleta
08.2019 - 10.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Arts - Psychology
Park University
Kansas City, MO05.2019
Skills
- Total Quality Management
- Market Analysis
- Administrative Skills
- Staff Development
Timeline
General Manager
Kindred
10.2020 - Current
Assistant Store Manager
Athleta
08.2019 - 10.2020
Bachelor of Arts - Psychology
Park University
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