Chelsea Hemingway
Walmart
Pocatello,ID
9
years of professional experience
Proven customer service representative skilled in complaint resolution and active listening. Achieved high customer satisfaction through effective communication and professionalism. I have been at walmart for close to 10 years helping customers return products, cash checks, pay bills, send money and help them with scams and fraud alerts. I learned most of the departments when they were in times of need and I currently am a back up teamlead. Essentially a backup manager. The job is tough but I enjoy making peoples lives better and I like helping as best as I can.
Work History
Customer Service Representative
9 Years 4 Months- Resolved customer inquiries efficiently, ensuring high satisfaction levels and positive shopping experiences.
- Managed returns and exchanges, streamlining processes to enhance customer interactions.
- Assisted in training new team members on customer service protocols and store policies.
- Utilized point-of-sale systems for transaction processing, maintaining accuracy in cash handling.
- Developed rapport with regular customers, fostering loyalty through personalized service approaches.
- Led team initiatives to improve response times for resolving customer complaints effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma
No Degree - Business Administration And Management
Skills
Customer service
Active listening
Critical thinking
Data entry
Complaint handling
Complaint resolution
Payment processing
Client relations
Decision-making
Money handling
Professionalism and ethics
Continuous learning attitude
Fraud detection skills
Transaction processing accuracy
Cash handling expertise
Confidentiality and discretion
Money transfers
Bill payment
Payroll
Tax preparation
Wire transfers
Mathematical accuracy
Money order printing
Credit card applications
Currency exchange proficiency
Timeline
Customer Service Representative
Walmart
04.2017 - CurrentRead More
Purdue University Global
No Degree from Business Administration And Management
Read More
Monte Vista High School
High School Diploma
Read More