Chelsea Hilsinger
Registered Nurse
Newport,NC
Summary
Seasoned RN-Director of Operations with a proven track record of enhancing operational efficiencies and patient care quality. Skilled in hospice and palliative care, with exceptional abilities in staff education and interdisciplinary collaboration. Achieved significant improvements in patient satisfaction and care standards, demonstrating strong leadership and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
RN-Director of Operations
Curo Health Services
Swansboro, NC
03.2010 - 01.2020
- Provided clinical leadership and direction for nursing staff, ensuring that all tasks were completed in accordance with accepted standards of care.
- Developed and implemented policies to ensure the safety and well-being of patients, their families, and staff members.
- Conducted performance evaluations for nursing staff on a regular basis.
- Assisted with onboarding of new nurses by providing orientation materials and training sessions.
- Investigated incidents involving patients or staff members, documenting findings as necessary.
- Maintained current knowledge of healthcare regulations and best practices in order to promote compliance within the organization.
- Evaluated patient records regularly to identify opportunities for improvement in service delivery.
- Monitored inventory levels of medical supplies and equipment, ordering additional items as needed.
- Facilitated interdisciplinary meetings between physicians, nurses, social workers, therapists, dietitians, and pharmacists to discuss treatment plans for individual patients.
- Ensured that all documentation met legal requirements before submission.
- Resolved conflicts among nursing staff in a timely manner while promoting positive working relationships.
- Analyzed data collected from various sources such as surveys or incident reports in order to improve operational efficiencies.
- Cultivated positive relationships with patients and families, addressed concerns or complaints, monitored patient satisfaction survey data and maintained confidentiality of patient information.
- Audited and completed charts, evaluations and medical forms.
- Enforced organization policies and exercised non-biased judgment while leading nursing staff in fiscally sound patient care, recordkeeping and professional communication.
- Recruited, hired and trained new medical and facility staff.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coordinated public relations activities to ensure positive brand awareness in local markets.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
- Participated in quality improvement initiatives related to case management processes.
- Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Provided direct nursing care such as wound dressing changes, IV therapy, medication administration and patient education.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Clinic Nurse Manager
ECIMS
Cape Carteret, NC
09.2008 - 02.2010
- Oversaw the daily operation of the clinic, including patient flow, staffing levels, and quality assurance.
- Collaborated with physicians and other healthcare professionals to coordinate optimal patient care.
- Coordinated scheduling of patients' appointments, tests, treatments and procedures.
- Monitored quality of care provided by clinicians according to established standards of practice.
- Identified opportunities for process improvement initiatives within the clinic setting.
- Maintained accurate documentation regarding patient care plans, treatment outcomes and follow-up activities.
- Served as a mentor for newly hired nursing staff members providing them with necessary orientation training.
- Performed administrative tasks such as ordering supplies and equipment needed for smooth functioning of the clinic.
- Cared for clinic patients by administering medications and treatments for various conditions.
- Performed nursing assessments and collected patient medical histories to help determine proper diagnosis.
- Collected blood samples using phlebotomy best practices and labeled specimens for testing.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
Emergency Room Registered Nurse
Carteret Health Care
Morehead City, NC
01.2007 - 04.2009
- Provided emergency care to critically ill patients in a timely manner.
- Assessed patient condition and developed individualized care plans.
- Administered medications and treatments as prescribed by physicians.
- Performed triage, prioritizing treatment of incoming patients based on acuity level.
- Managed intravenous lines, wound dressings, catheters, and other medical devices.
- Ensured compliance with all hospital policies, procedures, standards, and regulations.
- Maintained accurate records of patient care services rendered utilizing the electronic medical record system.
- Responded quickly to life-threatening situations while maintaining composure under pressure.
- Assisted in training new staff members on proper nursing protocols for emergency room operations.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Operated and maintained emergency department equipment, performing regular checks for functionality and safety.
- Utilized advanced cardiac life support (ACLS) and basic life support (BLS) techniques during critical situations.
Education
Associate of Applied Science - Nursing
Craven Community College
New Bern, NC12-2006
Associate of Arts - General Studies
Southside Virginia Community College
Keysville, VA05-2003
High School Diploma -
Bluestone Senior High School
Skipwith, VA06-1993
Skills
- Hospice and palliative care
- Utilization review
- Documentation proficiency
- Staff education and training
- Direct operations
- Administrative Management
- Public relations
- Case Management
- Written and verbal communication
- Optimize staff performance
- Certified in CPR/AED
- Emergency triage
- Charting and clinical documentation
- Problem-solving abilities
- Interdisciplinary Collaboration
- Patient Assessment
- Physical Assessment
- Patient treatment planning
- Job performance evaluations
- Patient care management
- Nursing team oversight
- Quality controls
- Regulatory Compliance
- Prepare reports
- Quality Control Analysis
Certification
- BLS 2024
References
References available upon request.
Timeline
RN-Director of Operations
Curo Health Services
03.2010 - 01.2020
Clinic Nurse Manager
ECIMS
09.2008 - 02.2010
Emergency Room Registered Nurse
Carteret Health Care
01.2007 - 04.2009
Associate of Applied Science - Nursing
Craven Community College
Associate of Arts - General Studies
Southside Virginia Community College
High School Diploma -
Bluestone Senior High School
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