Chelsea Hisman
Leicester,MA
Summary
Dedicated professional focused on keeping general public safe through superior investigation of crimes and offenses. Assists fellow employees, superiors and community leaders in complex investigations of crimes against people. Results-oriented Investigator with diverse experience in law enforcement settings. Independently handles long-term investigative cases.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Investigator
Disabled Persons Protection Commission
10.2022 - Current
- Complete investigation reports and provide protective service recommendations consistent with DPPC regulations
- Coordinate with agency staff, vendor staff, law enforcement officials, and other state agencies as needed to conduct investigations.
- Improve case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques and documentary evidence reviews.
- Reduce risk of abuse or neglect towards individuals with disabilities by providing ongoing support and resources to clients and families.
Social Worker I
Department of Children and Families
10.2019 - 10.2022
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Updated client documentation for accurate, compliant and current records. Developed and implemented individualized treatment plans for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Testify in Court regarding the care and custody of at risk youth.
Juvenile Justice Youth Development Specialist
Department of Youth Services
01.2018 - 10.2019
- Maintain a constructive, positive relationship through 'Positive youth development' with youth.
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Monitor and maintain a safe and secure environment free of contraband
- Enter client information in the client management system (JJEMS).
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios. Utilized Physical interventionas as needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Receptionist/ Cashier
Herb Chambers Car Dealerships
07.2013 - 01.2018
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collected payments, processed transactions and updated relevant records.
Education
Master's in Pharmacy with a concentration in Forensic Science -
University of Florida
Gainesville, FL01.2023
Bachelor's in Criminal Justice with a concentration in Forensic Science -
Becker College
Worcester, MA01.2016
Skills
- Microsoft Office (Word, PowerPoint, Excel, Access)
- Organization and Efficiency
- Multitasking and prioritization
- Flexibility
- Excellent Written and verbal communication
- Team Collaboration
- Strong Problem Solving Skills
- Crime Scene processing
- Report Writing
- Risk Analysis
- Courtroom Testimony
- Laboratory protocols
- Standard Operating Procedures
- Case Documentation
Certification
License in Social Work Associates-ASWB
Training
- Narcan
- Gender training (Regional, diversity, LGBTQI-GNC)
- Discrimination and Harassment prevention
- Investigative Processes
- Interrogation
References
Available upon request
Timeline
Investigator
Disabled Persons Protection Commission
10.2022 - Current
Social Worker I
Department of Children and Families
10.2019 - 10.2022
Juvenile Justice Youth Development Specialist
Department of Youth Services
01.2018 - 10.2019
Receptionist/ Cashier
Herb Chambers Car Dealerships
07.2013 - 01.2018
Master's in Pharmacy with a concentration in Forensic Science -
University of Florida
Bachelor's in Criminal Justice with a concentration in Forensic Science -
Becker College
License in Social Work Associates-ASWB
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