Massiel Tarin
Tucson,AZ
Overview
15
15
years of professional experience
1
1
Certification
Work History
Investigator
Department of Child Safety
Tucson, AZ
07.2022 - Current
- Respond to reports of child abuse
- Conduct a thorough investigation and determine further level of involvement by the Department of Child Safety
- Conduct interviews of victim child, family, and perpetrator
- Attending court hearings and trials
Patient Access Rep II (emergency Department)
Carondelet/St. Mary's Hospital
Tucson, AZ
08.2021 - 10.2021
- Completed patient registration prior to admittance to emergency room
- Handled insurance and billing for patients
- Processed copays
- Answered calls in emergency department and transferred to appropriate personnel
Recovery Coach
COPE Community Services
Tucson, AZ
07.2020 - 01.2021
- Assisted in building patients' treatment plan during initial intake process
- Provide services to promote positive behavioral change in patients
- Responsible for clinical oversight of patients such as assessments and treatment plan
- Coordination of services such as case management, outreach, crisis intervention, medical care and counseling
- Assisted patients with Sections 8 housing applications and process
- Provided communication between patient and medical team regarding treatments and medication prescriptions
- Completed home visits when needed
Customer Service Advocate
OPTUM RX
Tucson, AZ
04.2017 - 02.2020
- Handle calls for Medicare and Commercial members regarding prescription benefits and coverage
- Process refills and new prescription request to doctors
- Process payments via phone for applicable copay
- Researching rejected claims and providing solution with members
- Provide explanation on phases of coverage under Medicare
Consumer Affairs Manager
Kia Motors America Consumer Affairs
Tucson, AZ
07.2014 - 06.2016
- Handle inbound calls for customers that have manufacturing warranty concerns
- Make outbound call to dealers requesting repair history on vehicle to determine warranty repair eligibility
- Escalate cases to the regional or national office for further handling
- Mail out letters and brochures to customers
Probation Monitor - Court Liaison
Southwestern Intervention Services
Tucson, AZ
05.2010 - 01.2013
- Attend court arraignments and hearings, provide reports to Presiding Judge(s), Court Administrator(s) and City Prosecutors Office
- Supervise Diversion and Probation programs for misdemeanor offenses ranging from drug possession to D.U.I
- And Domestic Violence cases
- Complete intake process including explaining program conditions, probation contracts and assigning appropriate counseling based on offense
- Monitor defendants on a monthly basis to ensure compliance with their respective probation programs and conditions
- File motions to revoke or successfully complete probation with City Prosecutor
- Conduct phone follow-ups with defendants living outside the Tucson area
- Teach Driving on Suspended License (DSL) Class
Education
BS - Criminal Justice
University of Phoenix
01.2009
Skills
- Customer Service
- Fast-paced Office Environment
- MS Office
- Word
- Excel
- Power Point
- Outlook
- Access
- Typing
- Case Management
- Insurance Verification
- Medical Billing
- Medical Terminology
- Medical Office Experience
- Mental Health Counseling
- Hospital Experience
Certification
- CPR Certification, 04/2024, 04/2026
Additional Information - Level1 Fingerprint Clearance Card
True
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Investigator
Department of Child Safety
07.2022 - Current
Patient Access Rep II (emergency Department)
Carondelet/St. Mary's Hospital
08.2021 - 10.2021
Recovery Coach
COPE Community Services
07.2020 - 01.2021
Customer Service Advocate
OPTUM RX
04.2017 - 02.2020
Consumer Affairs Manager
Kia Motors America Consumer Affairs
07.2014 - 06.2016
Probation Monitor - Court Liaison
Southwestern Intervention Services
05.2010 - 01.2013
- CPR Certification, 04/2024, 04/2026
BS - Criminal Justice
University of Phoenix
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