Chelsea Hoffmann
Sandy Springs,MI
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Buffalo Wild Wings
06.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Coordinated food and beverage orders to ensure timely delivery and accuracy.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Server
Cracker Barrel
04.2023 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Trained new servers on menu items, company policies, and customer engagement techniques.
Sales Representative
Spectrum
02.2023 - 04.2023
- Answered product questions with up-to-date knowledge of sales and promotions
- Presented products and services to prospective and existing customers to meet client needs
- Identified customer needs to deliver relevant product solutions, promotions, and meet target budgets
Teacher's Assistant
Doodle Bugs! Children's Learning Academy
07.2022 - 02.2023
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation
- Supported individual student needs through personalized attention and guidance.
- Organized student performance and enrichment activities to facilitate learning
Server
Denny's Restaurant
12.2021 - 04.2022
- Provided exceptional service to a high volume of daily customers
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- I greeted customers, answered questions, and recommended specials to increase profits
Hostess
Tully's Good Times
07.2020 - 08.2021
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests
- Escorted guests to the seating area, furnished menus, and highlighted the daily specials
Education
Some College (No Degree) -
Erie Community College
Buffalo, NYHigh School Diploma - undefined
Lancaster Central High School
Lancaster, NY06.2021
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Relationship building and management
- Task prioritization
- Conflict de-escalation
Timeline
Server
Buffalo Wild Wings
06.2025 - Current
Server
Cracker Barrel
04.2023 - Current
Sales Representative
Spectrum
02.2023 - 04.2023
Teacher's Assistant
Doodle Bugs! Children's Learning Academy
07.2022 - 02.2023
Server
Denny's Restaurant
12.2021 - 04.2022
Hostess
Tully's Good Times
07.2020 - 08.2021
High School Diploma - undefined
Lancaster Central High School
Some College (No Degree) -
Erie Community College
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