Summary
Overview
Work History
Education
Skills
Timeline
Certification
Chelsea Hope

Chelsea Hope

Nampa,ID

Summary

Strategic and results-driven leader with a strong background in hospitality revenue management and operations. Proven track record at Resolute Road Hospitality in driving revenue growth through strategic pricing, market analysis, and financial planning. Adept at optimizing revenue streams, enhancing customer relationships, and implementing data-driven strategies to achieve financial objectives. Skilled in P&L management, team building, and fostering a culture of excellence and efficiency.

Overview

11
11
years of professional experience
3
3

Certificates

Work History

General Manager

Resolute Road Hospitality
04.2021 - Current
  • Spearheaded revenue management initiatives, optimizing pricing strategies to maximize occupancy and profitability.
  • Conducted comprehensive market analysis to identify trends and adjust revenue strategies accordingly.
  • Implemented budget controls, monitored financial performance, and drove financial stability and growth.
  • Led a team of professionals, fostering a positive work environment and ensuring high employee satisfaction.
  • Developed and executed long-term strategic plans to enhance revenue streams and operational efficiency.
  • Collaborated with sales and marketing teams to align revenue goals with promotional strategies.

Assistant General Manager

Resolute Road Hospitality
11.2019 - 04.2021
  • Assisted in revenue management tasks, including forecasting, budgeting, and financial reporting.
  • Motivated, trained, and disciplined employees to maximize performance and support revenue goals.
  • Addressed customer concerns promptly, enhancing satisfaction and encouraging repeat business.
  • Managed inventory processes to maintain optimal stock levels and minimize costs.

Director of Sales

Resolute Road Hospitality
01.2017 - 11.2019
  • Negotiated key accounts, securing long-term contracts that significantly boosted annual revenue.
  • Developed and implemented pricing strategies to remain competitive and maximize profits.
  • Achieved sales goals through strategic client acquisition and relationship management.
  • Conducted market research to inform sales strategies and drive revenue growth.

Banquet Captain

Ameritel Inns
04.2013 - 01.2017
  • Ensured timely and accurate preparation of function spaces, contributing to successful event execution.
  • Maintained effective communication between departments to ensure seamless operations.
  • Managed client inquiries and fostered strong relationships, driving repeat business.

Education

Associate Of Applied Science - Culinary Arts

College of Western Idaho, Nampa, ID

Skills

  • Revenue Management
  • Strategic Planning
  • Market Analysis
  • P&L Management
  • Customer Relationship Management
  • Leadership and Team Building
  • Problem Resolution
  • Operations Management
  • Proficient in Office, ProfitSword, M3, Micros Symphony, OnQ, PEP, Quore, Delphi, GRO, STR, & Lighthouse OTA

Timeline

General Manager - Resolute Road Hospitality
04.2021 - Current
Assistant General Manager - Resolute Road Hospitality
11.2019 - 04.2021
Director of Sales - Resolute Road Hospitality
01.2017 - 11.2019
Banquet Captain - Ameritel Inns
04.2013 - 01.2017
College of Western Idaho - Associate Of Applied Science, Culinary Arts

Certification

  • CPR Cetification Exp 2025
  • CPO - Certified Pool Operator Exp 2027
  • CHIA - Certified Hospitality Industry Analytics Exp 2030

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Chelsea Hope