Chelsea Hughes
Lubbock,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Customer Service and Operations Manager
Stephen Joseph Gifts
07.2022 - Current
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Maximized performance by monitoring daily activities and mentoring team members.
Logistics Coordinator
Enterprise Holdings
02.2021 - 07.2022
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Updated and maintained databases to track shipments and inventory.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
Branch Rental Manager
Enterprise Rent-A-Car
02.2019 - 02.2021
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
03.2018 - 02.2019
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Drafted quotes, confirmed reservations, and managed transfers to handle rental needs efficiently.
- Coordinated with rental management teams and clients to manage inventory, adjust time frames, and handle logistics.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Management Trainee
Enterprise Rent-A-Car
03.2016 - 03.2018
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Used company reports to analyze sales, gross profit and inventory activities.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX12.2016
Skills
- Oversee Administrative Functions
- Materials Planning and Logistics
- Operations Oversight
- Strategic Decision-Making
- Team Development
- Escalation Management
Timeline
Customer Service and Operations Manager
Stephen Joseph Gifts
07.2022 - Current
Logistics Coordinator
Enterprise Holdings
02.2021 - 07.2022
Branch Rental Manager
Enterprise Rent-A-Car
02.2019 - 02.2021
Assistant Branch Rental Manager
Enterprise Rent-A-Car
03.2018 - 02.2019
Management Trainee
Enterprise Rent-A-Car
03.2016 - 03.2018
Bachelor of Arts - Psychology
Texas Tech University
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