Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Clary

Wichita,KS

Summary

Dynamic professional with a proven track record at Amazon, enhancing operational efficiency and reducing costs by implementing innovative strategies. Skilled in customer service and complex problem-solving, demonstrated through improved customer satisfaction at Marriott. Expert in time management and workplace safety, consistently exceeding targeted rates with a flexible and results-oriented approach.

Overview

5
5
years of professional experience

Work History

Amazon Associate

Amazon
09.2022 - Current
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Conducted Standard Work demonstrations to highlight safety and efficiency for different roles.
  • Maintained up-to-date knowledge of safety and department policies.
  • Worked to meet or exceed targeted rates.

Loyalty Care Representative

Marriott
05.2022 - 09.2022
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Collections Agent

ADT Security
07.2019 - 09.2020
  • Negotiated to collect balance in full.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Education

Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL

High School Diploma - General Studies

Manhattan High School
Manhattan, KS
10.2007

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Workplace safety
  • Decision-making
  • Complex Problem-solving
  • Courteous and professional
  • Flexible schedule
  • Oral communication
  • Work Planning and Prioritization
  • New hire training
  • Product knowledge
  • Order fulfillment
  • Cross-functional teamwork
  • Performance improvement

Timeline

Amazon Associate

Amazon
09.2022 - Current

Loyalty Care Representative

Marriott
05.2022 - 09.2022

Collections Agent

ADT Security
07.2019 - 09.2020

Medical Billing And Coding

Ultimate Medical Academy

High School Diploma - General Studies

Manhattan High School

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Chelsea Clary